Director of Web Operations
Not Disclosed•Full-TimeHybrid
location_onMayor's Walk, Beacon Hill, Boston, Suffolk County, Massachusetts, 02108, United States
About the Team
At Life is Good, our website is one of the most important ways we connect with customers every day. Behind every product launch, promotion, campaign, and smooth customer experience is an operational engine that keeps everything moving. We are a community of optimists who believe optimism is a powerful way to live and work. We care deeply about creativity, collaboration, authenticity, and making a meaningful impact through the work we do together.
We are not interested in building a culture where people simply "fit in." We want people who elevate the work, challenge stale thinking, improve the experience for others, and help move the business forward. Our team is located in the innovative and thriving Fort Point neighborhood, surrounded by green space, outstanding food, and entertainment options.
About the Role
The Director of Web Operations is the operational backbone of our digital business. This role ensures the Life is Good eCommerce platform is always on, always accurate, and always delivering for the customer. You will lead the engine that powers our digital experience, owning platform reliability, vendor management, QA, and the day-to-day systems and processes that keep the site running at every layer.
You will thrive here if you love creating order without creating bureaucracy, solving problems before they become emergencies, and building systems that help people do their best work. You will manage the ecosystem of third-party platforms, tools, and service providers that power our digital experience, holding partners accountable to SLAs and driving continuous improvement across integrations and operational standards. Working cross-functionally with Engineering, Marketing, Merchandising, IT, Customer Care, and Fulfillment, you ensure that every promotion, product launch, and site update is executed with precision.
And yes… once in a great while that means solving a website issue at 8:47 PM while drinking cold coffee and staring heroically into the glowing abyss of browser tabs like a digital air traffic controller for t-shirts.
Hiring Process
This application requires a significant commitment to answering specific questions. You may want to compose your answers outside of this app and paste them once you're satisfied with your composition, spelling, grammar, and tone. We can't consider incomplete applications.
Everyone who applies and takes the time to answer our questions will get a response from a human. Although we love and use AI regularly, you're about to put a lot of heart and skill into this application and deserve a human response. You'll get one. If you don't answer the questions or meet the requirements below, you'll get a swift and kind rejection.
Equal Opportunity
Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.
Work location
Work model: Hybrid
Mayor's Walk, Beacon Hill, Boston, Suffolk County, Massachusetts, 02108, United States
Boston, Massachusetts
Key Responsibilities
- check_circleManage third-party vendors, platforms, and technology partners including contracts and SLA enforcement
- check_circleDrive on-time execution of site updates, product launches, promotions, and campaigns with disciplined QA
- check_circleEstablish and enforce quality assurance standards to minimize errors across content, pricing, and functionality
- check_circleProactively monitor site health and system performance to identify and resolve issues before they impact business
- check_circleManage the operational budget for web technology balancing cost efficiency with platform reliability
- check_circleCreate and maintain operational playbooks, governance processes, and standard operating procedures
- check_circleOversee delivery of new platform implementations, systems integrations, and technology migrations
- check_circleEnsure eCommerce platform reliability, uptime, and performance through daily operations management
- check_circleBuild, lead, and mentor a high-performing web operations team
Requirements
- verified10 years of experience in eCommerce website operations, platform management, or related technical operations role
- verifiedDirect experience managing eCommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud)
- verifiedExperience managing a portfolio of external vendors and technology partners
- verifiedExperience in project management for complex, cross-functional site initiatives
- verifiedExperience owning and managing a web operations budget
- verifiedExperience in QA, site monitoring, performance tooling, and incident response
- verifiedAbility to translate technical concepts for non-technical stakeholders
- verifiedExperience in organizing, documentation, systematizing, and building repeatable workflows
Nice to Have
Experience with project plans, operational dashboards, and automation opportunities.
Benefits & Perks
check_circleMedical, Dental, and Vision insurancecheck_circleFlexible Spending Accountscheck_circleTransit or Parking Reimbursement Accountscheck_circleLife and AD&D insurancecheck_circleShort and Long-Term Disability insurancecheck_circle401(k) with company matchcheck_circlePaid Time offcheck_circle10 paid holidayscheck_circleGood Vibes Time for volunteeringcheck_circleFamily Time
Similar Job Opportunities
Frequently asked questions about Director of Web Operations at Life is Good
What does a Director of Web Operations at Life is Good do?expand_more
A Director of Web Operations at Life is Good is responsible for the following: Manage third-party vendors, platforms, and technology partners including contracts and SLA enforcement; Drive on-time execution of site updates, product launches, promotions, and campaigns with disciplined QA; Establish and enforce quality assurance standards to minimize errors across content, pricing, and functionality; and Proactively monitor site health and system performance to identify and resolve issues before they impact business.
What are the requirements for this Director of Web Operations role?expand_more
To qualify for the Director of Web Operations at Life is Good position, applicants should have: 10 years of experience in eCommerce website operations, platform management, or related technical operations role; Direct experience managing eCommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud); Experience managing a portfolio of external vendors and technology partners; Experience in project management for complex, cross-functional site initiatives; Experience owning and managing a web operations budget; and Experience in QA, site monitoring, performance tooling, and incident response.
Where is the Director of Web Operations role at Life is Good located?expand_more
Director of Web Operations at Life is Good is based in Mayor's Walk, Beacon Hill, Boston, Suffolk County, Massachusetts, 02108, United States. This is a hybrid role.
Is this Director of Web Operations job remote, hybrid, or on-site?expand_more
Life is Good has listed this Director of Web Operations role as hybrid.
How much experience is required for this Director of Web Operations role?expand_more
Director of Web Operations at Life is Good typically requires 10+ years of relevant experience at the lead level.
What skills do you need for the Director of Web Operations role at Life is Good?expand_more
Key skills for Director of Web Operations at Life is Good include Shopify Plus; Salesforce Commerce Cloud; Qa; Project Management; Vendor Management; Site Monitoring; Incident Response; and Platform Management.
What category does the Director of Web Operations role belong to?expand_more
Director of Web Operations at Life is Good is part of the it job category on Recrutus.
About Life is Good
Life is Good operates within the retail apparel and fashion industry, with headquarters in Boston, Massachusetts. Founded by brothers Bert and John Jacobs, the company began in 1994 after years of traveling the East Coast selling t-shirts from a van. Starting with only $78, the founders created their first shirt to counter negative news, establishing a brand built on the philosophy of focusing on the positive. The company logo was inspired by the creative bedtime stories of their mother, Joan Jacobs, who raised six children with limited means but abundant imagination.
The brand serves customers seeking apparel that promotes optimism and resilience. Joan Jacobs is honored as the original Playmaker, a concept representing those who help children heal and thrive through play. In her memory, the company donates more than 10% of its annual net profits to the Life is Good Playmaker Project. This initiative supports efforts to raise the next generation of optimists, reflecting the founders' commitment to the values instilled by their mother. The organization continues to grow from its humble origins into a recognized entity in the fashion sector, maintaining its core mission of spreading joy and hope through its products and charitable work.
Browse more roles: All Life is Good jobs, it jobs on Recrutus.