The Director of Web Operations leads the operational backbone of Life is Good's eCommerce platform, ensuring site reliability, accuracy, and seamless customer experiences. This role manages the ecosystem of third-party vendors and technology partners while overseeing QA standards, incident response, and the execution of product launches and promotions. Key responsibilities include building scalable workflows, mentoring a high-performing team, and balancing operational budgets with platform performance needs. The position offers the appeal of driving a mission-driven brand that values optimism and creativity, with opportunities to shape culture and processes in a collaborative environment. The role is based in Boston with a hybrid schedule requiring on-site presence on Wednesdays and Thursdays.