
This Global Support Engineer II role within Medtronic's Surgical Robotics organization focuses on maintaining the Hugo Robotic-Assisted Surgery System. The position serves as a Level 3 technical escalation point, bridging Field Service, Engineering, and R&D teams to ensure system uptime and support complex clinical environments. Key responsibilities include diagnosing root causes for critical issues, managing system installs and repairs, and driving design improvements based on real-world feedback. The role appeals to those who thrive in high-pressure troubleshooting and value a mission-driven culture that prioritizes patient care. While the position requires a minimum of four days onsite in North Haven, Connecticut, it offers significant travel opportunities up to 40% for domestic and international support, fostering professional growth through cross-functional collaboration.













