Global Support Engineer II (Surgical Robotics)
Not Disclosed•Full-TimeOn-site
location_onSt. Barnabas Church, 44, Washington Avenue, North Haven, South Central Connecticut Planning Region, Connecticut, 06473, United States
At Medtronic, you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. We lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. Our mission is to alleviate pain, restore health, and extend life, uniting a global team of 95,000+ passionate people who are engineers at heart—experimenting, creating, building, and solving to generate real solutions for real people.
A Day in the Life
We bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work, and we are committed to fostering a culture of professional growth and cross-functional collaboration. This role is onsite in North Haven, CT (minimum 4 days/week) and requires travel up to 40% of the time (primarily domestic; occasionally international).
As a Global Support Engineer in Medtronic's Surgical Robotics organization, you will support the Hugo™ Robotic-Assisted Surgery System. This is a highly visible, hands-on technical role focused on ensuring system uptime, supporting complex clinical environments, and serving as the escalation point between Field Service, Engineering, R&D, and other cross-functional teams. You will thrive if you enjoy solving problems that don't yet have clear answers and figuring out what needs to be done next.
You will act as the technical bridge between Field Service Engineers, Product Engineering, R&D, Quality, Manufacturing, and Commercial teams. Your work involves supporting system installs, repairs, and critical uptime events, including time-sensitive escalations tied to live surgical cases. You will partner with Engineering and R&D to evaluate new concepts, provide feedback from real-world use, and influence design-for-service improvements.
Hiring Process
The application window for this opening will close on 22 May 2026.
Equal Opportunity
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
We are committed to fostering an environment where employees can thrive and make a meaningful impact. Your unique background and perspective are valued as we engineer the extraordinary.
Work location
Work model: On-site
St. Barnabas Church, 44, Washington Avenue, North Haven, South Central Connecticut Planning Region, Connecticut, 06473, United States
North Haven, Connecticut
Key Responsibilities
- check_circleServe as Level 3 technical escalation support for Hugo robotic systems across the U.S. and globally
- check_circleAct as the technical bridge between Field Service, Engineering, R&D, Quality, and Commercial teams
- check_circleSupport system installs, repairs, and critical uptime events during live surgical cases
- check_circleIdentify issues, diagnose root causes, and drive continuous improvement efforts
- check_circleDocument findings and contribute to technical reports for complex product deployments
- check_circleProvide on-site and remote technical support to field teams and hospital stakeholders
- check_circlePartner with Engineering and R&D to evaluate new concepts and influence design-for-service improvements
Requirements
- verifiedBachelor's degree in Engineering or related technical field
- verified2+ years of experience in technical support, service engineering, field service, systems engineering, or similar hands-on role
- verifiedValid passport for international travel
- verifiedUnrestricted U.S. work authorization at time of hire
- verifiedWillingness to obtain and maintain vendor credentialing for hospital operating room access
Nice to Have
Strong mechanical, electromechanical, software, or systems troubleshooting skills; ability to operate confidently in high-pressure clinical or customer environments; comfort working independently and making complex decisions; willingness to travel and work flexible hours when urgent issues arise; experience supporting complex systems (robotics, capital equipment, medical devices, automation, aerospace, etc.); experience interfacing with product engineering or R&D teams; hands-on technical background in mechanical repair, electronics troubleshooting, or software/networking fundamentals; comfort navigating both technical and interpersonal challenges including customer-facing situations.
Benefits & Perks
check_circleHealth, dental, and vision insurancecheck_circleHealth Savings Account and Healthcare Flexible Spending Accountcheck_circleLife insurance and Long-term disability leavecheck_circleDependent daycare spending accountTuition assistance and reimbursement
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Skills, education and keywords
Skills: Mechanical Repair, Electronics Troubleshooting, Software, Networking, Systems Engineering, Field Service, Technical Support, Robotics, Medical Devices, Automation.
Education: Bachelor's degree in Engineering or a related technical field required.
Frequently asked questions about Global Support Engineer II (Surgical Robotics) at Medtronic
What does a Global Support Engineer II (Surgical Robotics) at Medtronic do?expand_more
In this Global Support Engineer II (Surgical Robotics) at Medtronic role, you will serve as level 3 technical escalation support for hugo robotic systems across the u.s. and globally; act as the technical bridge between field service, engineering, r&d, quality, and commercial teams; support system installs, repairs, and critical uptime events during live surgical cases; and identify issues, diagnose root causes, and drive continuous improvement efforts.
What are the requirements for this Global Support Engineer II (Surgical Robotics) role?expand_more
Medtronic is looking for candidates who meet the following requirements: Bachelor's degree in Engineering or related technical field; 2+ years of experience in technical support, service engineering, field service, systems engineering, or similar hands-on role; Valid passport for international travel; Unrestricted U.S. work authorization at time of hire; and Willingness to obtain and maintain vendor credentialing for hospital operating room access.
Where is the Global Support Engineer II (Surgical Robotics) role at Medtronic located?expand_more
Global Support Engineer II (Surgical Robotics) at Medtronic is based in St. Barnabas Church, 44, Washington Avenue, North Haven, South Central Connecticut Planning Region, Connecticut, 06473, United States. This is a on-site role.
Is this Global Support Engineer II (Surgical Robotics) job remote, hybrid, or on-site?expand_more
Medtronic has listed this Global Support Engineer II (Surgical Robotics) role as on-site.
How much experience is required for this Global Support Engineer II (Surgical Robotics) role?expand_more
Global Support Engineer II (Surgical Robotics) at Medtronic typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Global Support Engineer II (Surgical Robotics) role at Medtronic?expand_more
Key skills for Global Support Engineer II (Surgical Robotics) at Medtronic include Mechanical Repair; Electronics Troubleshooting; Software; Networking; Systems Engineering; Field Service; Technical Support; and Robotics.
What education is required for Global Support Engineer II (Surgical Robotics) at Medtronic?expand_more
Educational requirements for this role: Bachelor's degree in Engineering or a related technical field required.
What category does the Global Support Engineer II (Surgical Robotics) role belong to?expand_more
Global Support Engineer II (Surgical Robotics) at Medtronic is part of the engineering job category on Recrutus.