
The E-Branch Coordinator serves as a leadership figure within the Member Solution Center, focusing on coaching representatives and driving team performance to exceed service goals. Key responsibilities include conducting monthly one-on-one coaching sessions, managing quality assurance through call evaluations, and handling escalated member issues across various digital channels. The role also involves processing loan applications, cross-selling financial products, and ensuring strict regulatory compliance. This position is appealing for its emphasis on professional development, a collaborative culture aligned with core values, and the opportunity to champion innovation within a service-driven environment. The role requires physical presence in an office or branch setting with a flexible schedule and occasional travel to other locations.


















