eBranch Coordinator
Not Disclosed•Full-TimeOn-site
location_on4563, West Erie Street, Wild Tree, Chandler, Maricopa County, Arizona, 85226, United States
About the Role
The E-Branch Coordinator serves as a pivotal leadership figure within the Member Solution Center, dedicated to coaching, developing, and motivating representatives to consistently meet and exceed performance goals. This position is designed to guide staff in delivering high-quality, meaningful service across multiple communication channels, fostering strong member relationships, and ensuring an exceptional member experience.
Beyond operational oversight, the Coordinator promotes a positive, collaborative team environment by leading by example and aligning daily operations with the Credit Union's core First Values. This role represents the Credit Union in a professional, service-driven manner, playing a vital part in ensuring both member satisfaction and team success.
The Team Environment
The Member Solution Center operates as a dynamic hub where innovation and member care intersect. As a champion for innovation, the team utilizes multiple communication channels and adapts to new technologies such as Eltropy, GRO, and Origence. The culture is built on continuous improvement, with a shared vision of evolving employees into Universal team members. The environment requires a high degree of collaboration between the Coordinator, the Member Solution Center Manager, and Organizational Development to maintain a high-performance work culture.
Application Instructions
Candidates interested in this leadership role should submit their application through the Credit Union's standard hiring portal. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work location
Work model: On-site
4563, West Erie Street, Wild Tree, Chandler, Maricopa County, Arizona, 85226, United States
Chandler, Arizona
Key Responsibilities
- check_circleCoach and develop team members to meet performance and incentive goals
- check_circleConduct monthly one-on-one coaching sessions focused on skill development
- check_circlePerform month-end reporting and quality assurance on all communication channels
- check_circleCollect and process member loan applications through phone or electronic channels
- check_circleEnsure compliance with Bank Secrecy Act and OFAC regulations
- check_circleMonitor quality control practices and ensure accurate document scanning
- check_circleRespond to online reviews and assist with member inquiries via digital tools
- check_circleCross-sell credit union services including digital banking, cards, and loans
- check_circleCoordinate branch scheduling and motivate staff to maintain service satisfaction
- check_circleTroubleshoot escalated member issues and service disruptions
Requirements
- verifiedHigh school diploma or equivalent
- verifiedOne year related experience
- verifiedNMLS registry and training
- verifiedCompliance with Bank Secrecy Act, OFAC, and Currency Transaction Reports
- verifiedMulti-lingual capabilities (Spanish preferred)
Nice to Have
Previous cash handling experience. Previous experience with a credit union. Multi-lingual capabilities to include Spanish.
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Skills, education and keywords
Skills: Spanish, NMLS Registry, Bank Secrecy Act, Ofac, Currency Transaction Reports, Credit Union Products And Services, Loan Applications, Credit And Debit Cards, Digital Banking Services, Home Equity Loan Products.
Education: High school diploma or equivalent required.
Frequently asked questions about eBranch Coordinator at First Credit Union
What does a eBranch Coordinator at First Credit Union do?expand_more
A eBranch Coordinator at First Credit Union is responsible for the following: Coach and develop team members to meet performance and incentive goals; Conduct monthly one-on-one coaching sessions focused on skill development; Perform month-end reporting and quality assurance on all communication channels; and Collect and process member loan applications through phone or electronic channels.
What are the requirements for this eBranch Coordinator role?expand_more
To qualify for the eBranch Coordinator at First Credit Union position, applicants should have: High school diploma or equivalent; One year related experience; NMLS registry and training; Compliance with Bank Secrecy Act, OFAC, and Currency Transaction Reports; and Multi-lingual capabilities (Spanish preferred).
Where is the eBranch Coordinator role at First Credit Union located?expand_more
eBranch Coordinator at First Credit Union is based in 4563, West Erie Street, Wild Tree, Chandler, Maricopa County, Arizona, 85226, United States. This is a on-site role.
Is this eBranch Coordinator job remote, hybrid, or on-site?expand_more
First Credit Union has listed this eBranch Coordinator role as on-site.
How much experience is required for this eBranch Coordinator role?expand_more
eBranch Coordinator at First Credit Union typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the eBranch Coordinator role at First Credit Union?expand_more
Key skills for eBranch Coordinator at First Credit Union include Spanish; NMLS Registry; Bank Secrecy Act; Ofac; Currency Transaction Reports; Credit Union Products And Services; Loan Applications; and Credit And Debit Cards.
What education is required for eBranch Coordinator at First Credit Union?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the eBranch Coordinator role belong to?expand_more
eBranch Coordinator at First Credit Union is part of the customer services job category on Recrutus.
About First Credit Union
First Credit Union is a not-for-profit financial cooperative headquartered in Chandler, Arizona, committed to empowering members since 1929. Focused on financial services tailored to individual needs, the credit union offers products designed to build financial stability, including savings accounts, checking options with contactless payment features, and locally funded loan solutions. Their mission centers on supporting members through accessible tools and educational resources to foster long-term financial well-being.
Guided by the principle of Financial Sunshine®, the organization emphasizes transparency and member-centric service in every interaction. Employees prioritize simplifying financial management through personalized support and innovative digital platforms. Members benefit from 24/7 access to online tools such as budgeting resources, credit monitoring, secure bill pay, and remote check deposit, all aimed at enhancing control over financial decisions.
As a community-rooted institution, First Credit Union funds and approves loans locally, ensuring decisions align with member goals rather than external corporate policies. By integrating free financial education and adaptive products, the credit union supports diverse life stages—from everyday savings to retirement planning—while maintaining a commitment to simplicity and accessibility in banking.
Browse more roles: All First Credit Union jobs, customer services jobs on Recrutus.