Spanish-English Bilingual Healthcare Customer Service Representative

About the Team

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day, starting with the talent behind the experience. We are proud to be a Great Place to Work certified company in the United States, fostering a culture where our purpose, team, and values drive us to bring humanity to business.

About the Role

As a Spanish-English Bilingual Healthcare Customer Service Representative, you will be the difference between an average customer experience and an exceptional one. In this remote role based in California, you will support consumers by engaging thoughtfully to resolve questions related to their healthcare benefit needs. Your goal is to provide peace of mind and help consumers navigate complex healthcare options with clarity and accuracy.

You will be part of a dynamic, global family of curious lifelong learners. While you will report to a Team Lead and contribute to the overall success of the customer experience, you will also have access to individualized coaching and thousands of free courses to support your professional growth. Your caring and supportive nature is what truly sets you apart in this position.

Training and Development

We are committed to helping you build the skills and confidence to succeed from day one. Your training experience includes engaging, instructor-led online sessions utilizing both webcam video and audio, allowing you to connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor-led TTEC and client-required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Hiring Process

We are regularly hiring for this role. To learn more about the position and apply, please visit our careers page for additional information.

Equal Opportunity Employer

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by delivering amazing service and technology, as well as humanity. We make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work. TTEC is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.