Dental Inbound Contacts Representative

About the Team

Humana is a leading U.S. healthcare company dedicated to making it easier for millions of people to achieve their best health. Through our insurance services and CenterWell healthcare services, we deliver the care and support our members need when they need it. Our Consumer Contacts team serves as the vital human connection for our members, ensuring they feel informed, supported, and heard throughout their healthcare journey.

About the Role

As a Dental Inbound Contacts Representative, you will be the first point of contact for our members and providers. Working remotely, you will report to the Inbound Contacts Supervisor and play a critical role in solving problems, reducing frustration, and building trust. Every interaction is an opportunity to resolve concerns, answer benefit questions, and guide members through their next steps. This role is ideal for someone who takes pride in delivering a high-quality customer experience and enjoys helping others navigate the complexities of healthcare.

Hiring Process

As part of our hiring process, we utilize HireVue, an interviewing technology that allows us to connect and assess your relevant skills and experience at a time that suits your schedule. This tool helps us gain valuable insights into your background before moving forward in the selection process.

Training and Onboarding

This position is scheduled to start in June 2026. Training begins on day one and lasts five to six weeks, running from 8:30 AM to 5:00 PM Eastern, Monday through Friday. During this period, you must be punctual, in a quiet environment, and have your camera on for all meetings. Following training, you will enter an 180-day appraisal period essential for your learning and development. During the first 90 days, time off is not permitted, and attendance is strictly monitored to ensure proficiency in the many systems, policies, and tools required for the role. We ask that you remain in this position for at least 12 months before applying to other opportunities within the organization.

Work Environment

To ensure effective remote work, you must have a dedicated space free from ongoing interruptions to protect member privacy (PHI/HIPAA). Your internet connection must meet specific speed requirements (minimum 25 Mbps download, 10 Mbps upload). While this is a remote position, occasional travel to Humana offices may be required for training or meetings.

Equal Opportunity Employer

Humana is an Equal Opportunity Employer. It is our policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. We are committed to affirmative action and compliance with federal civil rights laws, providing free language interpreter services where needed.