Customer Service Representative

About PLS

PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission is centered on the customer, providing convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs. We believe our customers choose us because we offer superior alternatives to traditional banking, and we recognize that our exceptional team members are the key to delivering that service.

About the Role

As a Customer Service Representative (CSR), you will serve as the primary point of contact and the "face" of PLS. This role is designed for individuals who are passionate about delivering superior customer service and helping others navigate their financial needs. You will be accountable for educating customers on our products and services while ensuring all transactions are completed accurately and in compliance with federal, state, and local regulations. Your day will involve engaging with a diverse range of customers, resolving inquiries, and maintaining the high quality standards that define our brand.

Our Culture

We strive to demonstrate our Core Values in every position: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. We are committed to fostering an environment where team members go above and beyond to support our customers and each other.

Equal Opportunity & Hiring

PLS is an Equal Employment Opportunity Employer. We consider qualified applicants regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace and provides reasonable accommodations to applicants with disabilities. If you require an accommodation for any part of the application or hiring process, please contact talentacquisition@pls247.com.

For positions in the City of Los Angeles, consistent with the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.