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  1. Home
  2. chevron_right
  3. customer services
  4. chevron_right
  5. Installer/Trainer Full Time
Sorenson Communications logo

Installer/Trainer Full Time

Not Disclosed•Part-TimeOn-site

location_onVÉLO, 115, North 2nd Street, North Loop, Central, Minneapolis, Hennepin County, Minnesota, 55401, United States

Apply Now

About the Company

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access, 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Our mission is to harness the power of language to connect diverse people and enrich the human experience. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

About the Role

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence.

This role is perfect for individuals who enjoy working with a variety of people in their homes and prefer to work independently. The schedule is flexible, offering a part-time position with potential for career growth and advancement. You will have the opportunity to work locally in the Minneapolis, Minnesota area, with potential travel to different areas. This is a unique chance to come be a part of our mission and make a meaningful and positive impact with the industry-leading provider of language services for the Deaf and hard-of-hearing.

Equal Opportunity

CaptionCall and Sorenson Communications are an Equal Opportunity Employer, Disability/Age Employer. We consider qualified applicants regardless of background, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Work location

Work model: On-site

location_on

VÉLO, 115, North 2nd Street, North Loop, Central, Minneapolis, Hennepin County, Minnesota, 55401, United States

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Key Responsibilities

  • check_circleMaintain accurate customer records and complete required reports
  • check_circleRetrieve and clean phones from former customers
  • check_circleManage inventory of equipment and supplies for customer service
  • check_circleRepresent CaptionCall at assigned events
  • check_circleInstall and troubleshoot CaptionCall phones in customers' homes
  • check_circleTrain customers on phone usage and features
  • check_circleAdhere to strict compliance policies and maintain customer confidentiality

Requirements

  • verifiedHigh School Diploma or GED
  • verifiedValid driver's license
  • verifiedReliable, licensed and insured vehicle
  • verifiedAbility to drive and travel via air
  • verifiedBasic computer knowledge
  • verifiedEnglish communication skills
  • verifiedLive and work in Minneapolis, Minnesota or immediate surrounding area

Nice to Have

Detail Oriented, Thought Provoking, Dedicated, Team Player, Enthusiastic, Goal Completion, Self-Starter, Flexibility, Entrepreneurial Spirit, Ability to Make an Impact

Benefits & Perks

check_circleMileage reimbursement for work-related travelcheck_circleTablet provided by the companycheck_circlePhone provided by the company
Sorenson Communications cover image
Sorenson Communications logo
Company

Sorenson Communications

Industry

Telecommunications

Headquarters

Salt Lake City, UT

Open Roles

1

Connect Beyond Words.

Sorenson Communications operates within the telecommunications industry, headquartered in Salt Lake City, UT. The organization functions as a global language services provider that integrates assistive technology with human-centric accessibility solutions. Its core mission focuses on increasing understanding and fostering a culture of belonging for both individuals and businesses through a comprehensive suite of communication tools. These offerings include call captioning, Video Relay Services (VRS), on-site and Video Remote Interpreting in various signed and spoken languages, real-time captioning, as well as on-demand multilingual speech translation and transcription services. With over two decades of experience in the sector, Sorenson Communications delivers communication accessibility services that extend beyond simple connectivity. The company actively supports employment opportunities for Deaf and hard-of-hearing individuals while driving economic growth in underserved communities. This commitment is formalized through its Impact and ESG Vision and Action Plan, which promotes an inclusive workplace environment for its own employees. The organization continues to provide essential infrastructure for effective communication across diverse linguistic and ability needs.
View company profilearrow_forwardlanguageWebsitelinkLinkedIn
Quick Overview

Experience

Mid Level

Education

Minimum: High School Diploma or GED

Job Type

Part-Time

Skills Required

EnglishSpanishAmerican Sign LanguageAslVideo Relay ServiceVRS
$39k-49karrow_forward
Recrutus

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Search roles by city, category, skill, or job type — explore verified employers, salary benchmarks, and remote-friendly teams across India and beyond.

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Job seekers
Browse jobsCompanies hiringRemote jobsJobs by locationJobs by cityJobs by categoryCareer guidesCareer blogSalary insights
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About usFAQContactPrivacy policyUS privacy notice

Recrutus helps candidates discover roles that match their skills and helps teams reach qualified applicants faster. Browse by metro, discipline, or work style — from internships to senior leadership.

© 2026 Recrutus. All rights reserved.
Terms of serviceCookie policyAcceptable useDMCA policyEmployer termsCandidate terms
Ip CTS
Internet Protocol Captioned Telephone Service
Captioning
Sign Language
Accessibility