Contact Center Support Services Representative I
Not Disclosed•Full-TimeOn-site
location_onMobile Drive, Waples Mobile Home Community, Fairfax County, Virginia, 22030, United States
About Apple Federal Credit Union
We believe our employees are our greatest asset. That's why we foster a supportive workplace culture that values inclusiveness, innovation, and growth. Whether you're just starting out or advancing your career, you'll find opportunities for professional development, mentorship, and meaningful impact.
Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024), we offer a collaborative, welcoming environment with forward-thinking leadership. Our culture is built on The Apple Way principles: Team Up, Serve with Purpose, Challenge Yourself, and Own It.
About the Role
The Contact Center Support Services Representative I serves as the primary point of contact for our members, delivering high-quality service through multiple communication channels. This role is vital for maintaining trust and ensuring a seamless member experience.
In this position, you will act as the first line of support, using sound judgment and customer empathy to assist members with account inquiries, transaction processing, and questions related to credit union products and services. You will navigate a fast-paced, high-volume environment, utilizing digital tools to resolve issues, verify information, and strive for first-contact resolution. Beyond standard support, you will identify member needs and recommend appropriate financial solutions that support their goals, all while adhering to strict federal regulations and internal policies.
Equal Opportunity & Culture
Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, we do not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.
All selected candidates will be subject to credit and background checks to determine employment eligibility.
Work location
Work model: On-site
Mobile Drive, Waples Mobile Home Community, Fairfax County, Virginia, 22030, United States
Virginia
Key Responsibilities
- check_circleHandle member inquiries through multiple communication channels in a professional manner
- check_circleResolve member concerns and strive for first contact resolution using problem-solving skills
- check_circleMaintain and update member records in compliance with policies and regulatory requirements
- check_circleIdentify member needs and recommend appropriate credit union products and services
- check_circleVerify member identity and remain vigilant for potential fraud or phishing attempts
- check_circleResearch and investigate member inquiries to ensure complete and timely resolution
- check_circleProcess loan payments, prepare payoff statements, and manage loan documentation
Requirements
- verifiedHigh school diploma or equivalent (GED)
- verifiedMinimum one year of financial institution or contact center experience
- verifiedBilingual preferred
- verifiedExperience with financial products and banking operations
- verifiedKnowledge of loan applications and account management
- verifiedFamiliarity with federal regulations
- verifiedCRM systems proficiency
- verifiedMicrosoft Word proficiency
Nice to Have
Minimum one year of financial institution experience and/or contact center experience. Bilingual.
Benefits & Perks
check_circleMedical, dental and vision coveragecheck_circle401(k) with employer matchcheck_circlePaid time off and 11 paid federal holidayscheck_circlePaid volunteer time to give backcheck_circleTuition reimbursement and ongoing training opportunitiescheck_circleAnnual TEAM Bonus plan
Similar Job Opportunities
Skills, education and keywords
Skills: CRM Systems, Microsoft Word, Bilingual.
Education: High school diploma or equivalent (GED) required.
Frequently asked questions about Contact Center Support Services Representative I at Apple Federal Credit Union
What does a Contact Center Support Services Representative I at Apple Federal Credit Union do?expand_more
Day-to-day, the Contact Center Support Services Representative I at Apple Federal Credit Union will handle member inquiries through multiple communication channels in a professional manner; resolve member concerns and strive for first contact resolution using problem-solving skills; maintain and update member records in compliance with policies and regulatory requirements; and identify member needs and recommend appropriate credit union products and services.
What are the requirements for this Contact Center Support Services Representative I role?expand_more
Apple Federal Credit Union is looking for candidates who meet the following requirements: High school diploma or equivalent (GED); Minimum one year of financial institution or contact center experience; Bilingual preferred; Experience with financial products and banking operations; Knowledge of loan applications and account management; and Familiarity with federal regulations.
Where is the Contact Center Support Services Representative I role at Apple Federal Credit Union located?expand_more
Contact Center Support Services Representative I at Apple Federal Credit Union is based in Mobile Drive, Waples Mobile Home Community, Fairfax County, Virginia, 22030, United States. This is a on-site role.
Is this Contact Center Support Services Representative I job remote, hybrid, or on-site?expand_more
Apple Federal Credit Union has listed this Contact Center Support Services Representative I role as on-site.
How much experience is required for this Contact Center Support Services Representative I role?expand_more
Contact Center Support Services Representative I at Apple Federal Credit Union typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Contact Center Support Services Representative I role at Apple Federal Credit Union?expand_more
Key skills for Contact Center Support Services Representative I at Apple Federal Credit Union include CRM Systems; Microsoft Word; and Bilingual.
What education is required for Contact Center Support Services Representative I at Apple Federal Credit Union?expand_more
Educational requirements for this role: High school diploma or equivalent (GED) required.
What category does the Contact Center Support Services Representative I role belong to?expand_more
Contact Center Support Services Representative I at Apple Federal Credit Union is part of the Customer Services job category on Recrutus.
About Apple Federal Credit Union
Apple FCU is ranked as a top 100 credit union nationwide, serving more than 260,000 members with $5 billion in assets. We offer everything you’d expect from a financial institution, but it’s our personalized service that truly reflects the Apple FCU difference that transforms banking from a chore into an experience. We’re grateful for every member who chooses to be a part of the Apple family. That’s why we work hard to treat our members better than the place down the street. One way we do that is by offering the kind of attention and service that helps tackle basic and complex financial situations. We want to help fulfill dreams. Be a dream maker: search positions at https://www.applefcu.org/careers! Apple is continually looking for talented, hard-working, service-oriented people. Apple strives to be an employer of choice by offering a competitive compensation package, which includes: market-based pay, generous benefits and variable pay opportunities for all positions. Our friendly work environment also offers ongoing internal career development opportunities, a progressive management staff, headquarters fitness facilities and a variety of Northern Virginia locations within easy commuting distance.
Browse more roles: All Apple Federal Credit Union jobs, Customer Services jobs on Recrutus.