Client Support Specialist/Receptionist
Not Disclosed•Full-TimeOn-site
location_on5213, Texas Avenue, Naples Manor, Collier County, Florida, 34113, United States
About the Team
Warren Henry Automotive Group is dedicated to building a culture rooted in innovation, respect, teamwork, and community involvement. Our Customer Service & Support team serves as the heartbeat of the dealership, ensuring every guest interaction reflects our commitment to hospitality and excellence.
About the Role
As a Client Support Specialist/Receptionist, you will be the first point of contact for our guests, setting the tone for their entire dealership experience. This front-line role is designed to bridge the gap between customers and our sales and service departments, ensuring seamless handoffs and timely, accurate information. You will create a warm and professional atmosphere in the reception area while managing the flow of appointments and inquiries. This full-time, on-site position offers a clear path for growth within a supportive environment that values your contribution to our community.
Work location
Work model: On-site
5213, Texas Avenue, Naples Manor, Collier County, Florida, 34113, United States
Naples Manor, Florida
Key Responsibilities
- check_circleServe as the first point of contact for guests in person and by phone
- check_circleAnswer, screen, and route incoming calls and manage voicemail
- check_circleSchedule and confirm service and sales appointments using dealership systems
- check_circleMaintain an organized, clean, and professional reception and waiting area
- check_circleCapture customer information and update records in CRM and dealership software
- check_circleCoordinate with sales and service departments to ensure seamless customer handoffs
- check_circleHandle basic payment processing and issue receipts when needed
- check_circleResolve straightforward customer inquiries and escalate complex concerns
Nice to Have
Customer service training or certification. Reception or front-desk experience in automotive or retail. Familiarity with dealership management systems.
Benefits & Perks
check_circleMedical Insurancecheck_circleDental Insurancecheck_circleVision Insurancecheck_circleLife Insurancecheck_circle401k
