Reservation Agent-2

About the Role

U-Haul is seeking a Reservation Manager Agent to join a dynamic, fast-paced team where no two days are the same. Reporting to the Traffic Control Manager, this role is vital for supporting customers, field team members, and U-Haul dealerships. Your primary focus will be managing reservation placement and the strategic distribution of equipment to balance regional market inventory levels against future demand.

In this position, you will serve as a central hub for communication, assisting with calls from and to customers while directing incoming equipment to areas based on real-time demand and productivity status. You will also review reports to ensure accurate equipment availability and assist with the company's U-Box portable storage product. This role is ideal for someone who enjoys teamwork, provides outstanding customer service, and is results-oriented.

Why Join U-Haul

U-Haul offers a culture of health and wellness alongside significant opportunities for personal and professional growth. The company provides career stability and a wide range of advancement opportunities within the organization. Employees are supported through a comprehensive benefits package, including health and dental plans, a 401(k) Savings Plan, and an Employee Stock Ownership Plan (ESOP). Additional perks include reimbursement for the Mindset App and gym memberships, along with discounts on technology, travel, and insurance products.

Hiring Process

Interested candidates should apply directly through the U-Haul careers portal. The selection process evaluates candidates based on their ability to thrive in a customer-focused environment and their proficiency with office equipment and multitasking.

Equal Opportunity & Wellness Commitment

U-Haul is an equal opportunity employer. All applicants are considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable law. Individual accommodations are available upon request for applicants participating in the selection process.

Consistent with applicable state law, U-Haul maintains a commitment to a healthy work environment and will not hire or re-hire individuals who use nicotine products in specific states, including Florida. This policy has been in effect since February 1, 2020.