
This full-time Help Desk Agent role supports the Enterprise AI Support team within a 24x7x365 operational environment. The position involves resolving customer tickets, troubleshooting technical issues remotely using internal dashboards and generative AI tools, and identifying opportunities to improve system efficiency. Key responsibilities include collaborating cross-functionally to share best practices and continuously adapting to emerging technologies. The role appeals to candidates seeking a dynamic, fast-paced setting where they can utilize their analytical skills and grow their expertise in digital and SaaS environments. Success requires flexibility to work rotating schedules including evenings, weekends, and holidays, along with the ability to obtain a secret security clearance. The position offers a collaborative culture focused on high-performing teamwork and continuous learning.













