Retail Associate

About Ross

Our values start with our people. Join a team that values you! As a leading off-price retail chain with over 2,200 stores, Ross has a strong track record of success and growth. Our focus has always been bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting "treasure hunt" experience.

With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities. Our Corporate headquarters are in Dublin, CA, with 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide.

As part of our team, you will experience:

• Success: Our winning team pursues excellence while learning and evolving.
• Career Growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solutions.
• Community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

About the Role

The Retail Associate is the face of Ross, responsible for ensuring every customer has a positive shopping experience. You will be the first point of contact, greeting all customers with eye contact, a smile, and a friendly "hello," while treating fellow associates with respect.

In this role, you will be engaged in a variety of tasks throughout your working hours, adapting to the dynamic needs of the store. Your day will involve creating a safe and secure shopping environment by maintaining clear egress to emergency exits and promptly addressing any unsafe conditions. You will assist customers with merchandise, answer questions politely, and handle customer service issues with a courteous and helpful approach.

Beyond customer interaction, you will play a vital role in store operations. This includes maintaining a clean and organized work area through daily cleaning tasks, ensuring merchandise is presented neatly according to company standards, and expediting newly received items to the sales floor with urgency. As a representative of the company, you will demonstrate integrity in all interactions, safeguarding confidential information and merchandise while adhering to all safety and operational best practices.

Hiring Process

Ross Stores Inc. is continually accepting applications for this position. The requisition does not have an anticipated close date.

Equal Opportunity Employer

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce.

Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (including pregnancy and related conditions), veteran status, military status, marital or domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state, or local laws.