Pro Experience Manager
Not Disclosed•Full-TimeOn-site
location_on2214, Suffolk Street, Dorchester Terrace, North Charleston, Charleston County, South Carolina, 29405, United States
About The Home Depot
With a career at The Home Depot, you can be yourself and also be part of something bigger. We are dedicated to serving our Pro customers with speed, accuracy, and a commitment to safety. This role is a vital part of our store leadership team, ensuring that our Pro customers receive the exceptional service and operational excellence they expect.
About the Role
As a Pro Experience Manager (Pro XM), you will be the face of our Pro department, responsible for overseeing the execution of store standards and driving a superior customer experience. You will work alongside the in-store Pro team to execute strategies that increase sales, loyalty, and Pro Xtra signups. Your day will involve managing the Pro area to minimize wait times, ensuring carts and equipment are ready, and validating order quality for will calls and deliveries.
You will serve as a Manager on Duty (MOD), implementing business decisions and ensuring safe opening and closing processes in strict accordance with established SOPs. Beyond operations, you will be a coach and trainer, guiding associates on company policies, safety procedures, and customer service. You will champion a safe working environment by correcting hazards and ensuring all team members complete their safety training. This position requires close collaboration with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies and maintain high engagement levels among the team.
Work location
Work model: On-site
2214, Suffolk Street, Dorchester Terrace, North Charleston, Charleston County, South Carolina, 29405, United States
North Charleston, South Carolina
Key Responsibilities
- check_circleChampion service standards and provide real-time coaching on customer interactions
- check_circleManage the Pro area to minimize wait times and ensure equipment availability
- check_circleValidate Will Calls and deliveries to ensure accuracy and on-time completion
- check_circleProvide performance-based coaching and maintain Development Blueprints for associates
- check_circleEnsure strict adherence to safety procedures and correct unsafe behaviors immediately
- check_circlePerform opening and closing duties including securing the building per security SOPs
- check_circleLead store kickoff meetings and validate daily priorities with store leadership
- check_circleAssist with recruitment, interviews, and training compliance for the Pro team
Requirements
- verified18 years of age or older
- verifiedLegally permitted to work in the United States
- verifiedFlexible schedule including nights, weekends, and overtime
- verified1 year of relevant work experience including management of people and retail operations
- verifiedHigh school diploma and/or GED
- verified2+ years of previous related work experience
- verified1+ year of previous leadership experience
Nice to Have
At least 1 year prior merchandising and/or operational experience. At least 1 year leadership experience, preferably in big box retail. Knowledge of the home improvement industry.
Similar Job Opportunities
Skills, education and keywords
Skills: Sops, Hazmat Procedures, Safety Matters Guidelines, Personal Protective Equipment, Lift Equipment, Hdphone Learning Tools, Pro Team Knowledge Depot.
Education: High school diploma or GED required.
Frequently asked questions about Pro Experience Manager at The Home Depot
What does a Pro Experience Manager at The Home Depot do?expand_more
A Pro Experience Manager at The Home Depot is responsible for the following: Champion service standards and provide real-time coaching on customer interactions; Manage the Pro area to minimize wait times and ensure equipment availability; Validate Will Calls and deliveries to ensure accuracy and on-time completion; and Provide performance-based coaching and maintain Development Blueprints for associates.
What are the requirements for this Pro Experience Manager role?expand_more
To qualify for the Pro Experience Manager at The Home Depot position, applicants should have: 18 years of age or older; Legally permitted to work in the United States; Flexible schedule including nights, weekends, and overtime; 1 year of relevant work experience including management of people and retail operations; High school diploma and/or GED; and 2+ years of previous related work experience.
Where is the Pro Experience Manager role at The Home Depot located?expand_more
Pro Experience Manager at The Home Depot is based in 2214, Suffolk Street, Dorchester Terrace, North Charleston, Charleston County, South Carolina, 29405, United States. This is a on-site role.
Is this Pro Experience Manager job remote, hybrid, or on-site?expand_more
The Home Depot has listed this Pro Experience Manager role as on-site.
How much experience is required for this Pro Experience Manager role?expand_more
Pro Experience Manager at The Home Depot typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Pro Experience Manager role at The Home Depot?expand_more
Key skills for Pro Experience Manager at The Home Depot include Sops; Hazmat Procedures; Safety Matters Guidelines; Personal Protective Equipment; Lift Equipment; Hdphone Learning Tools; and Pro Team Knowledge Depot.
What education is required for Pro Experience Manager at The Home Depot?expand_more
Educational requirements for this role: High school diploma or GED required.
What category does the Pro Experience Manager role belong to?expand_more
Pro Experience Manager at The Home Depot is part of the retail job category on Recrutus.
About The Home Depot
Home Depot, a retail company based in Atlanta, Georgia, specializes in home improvement solutions through its extensive network of stores. The company operates over 2,300 locations across all 50 U.S. states, Canada, Mexico, and other territories, serving customers seeking tools, building materials, and expert guidance for home projects. Its mission centers on empowering individuals to enhance their living spaces through accessible products and services.
As a Fortune 500 entity, the organization emphasizes a culture of dedication and expertise among its workforce, aligning employee contributions with customer needs. The company’s reach extends beyond traditional retail, reflecting its commitment to community-focused support in home-building and renovation. With a presence in multiple international markets, Home Depot maintains a structured approach to operational consistency while adapting to regional customer expectations.
The company’s operational scale and focus on practical, customer-driven solutions position it as a staple in the home improvement industry. By prioritizing employee development and customer satisfaction, Home Depot sustains its role as a key player in the retail sector, offering career opportunities across diverse roles and locations.
Browse more roles: All The Home Depot jobs, retail jobs on Recrutus.