Team Lead
Not Disclosed•Full-TimeOn-site
location_on7691, Pryor Road, Yellowstone County, Montana, 59101, United States
About the Role
As a Team Leader at Bass Pro Shops, you will serve as the daily anchor for your department, providing direction to associates while ensuring a legendary shopping experience for every customer. Under the supervision of the Group Sales Manager or Department Manager, you will bridge the gap between corporate strategy and store execution, driving sales, managing inventory, and fostering a productive team environment.
This role is designed for someone who thrives in a dynamic retail setting where product expertise meets customer service excellence. You will be responsible for maintaining high standards in merchandise presentation, pricing integrity, and stock levels, ensuring that the "Top 25" lists and plan-o-grams are executed flawlessly. Beyond operational duties, you will act as a coach and mentor, helping associates grow through training, performance feedback, and a shared commitment to positive customer relations.
Day in the Life
Your day begins with reviewing task lists and preparing the department for the day's traffic. You will lead by example, executing merchandising directives and ensuring the store is ready for customers. A significant portion of your time will be dedicated to people management: interviewing potential hires, coordinating training sessions, and resolving any associate or customer issues that arise. You will also serve as a product expert, conducting demos and guiding customers in making informed buying decisions, whether they are looking for outdoor gear or simply need assistance finding a specific item.
Throughout the shift, you will balance the needs of the business with the needs of your team, maintaining a harassment-free environment and ensuring that all supervisory responsibilities align with company policies and applicable laws. Whether you are analyzing sales reports, managing payroll goals, or simply engaging with a customer to understand their needs, your goal is to create a welcoming atmosphere that reflects the spirit of Bass Pro Shops.
Hiring Process
Qualified candidates will be evaluated based on their retail experience, supervisory potential, and ability to connect with customers. The selection process includes interviews to assess interpersonal skills, product knowledge, and alignment with our company values. Successful candidates will be invited to join a team dedicated to outdoor recreation and exceptional service.
Equal Opportunity & Culture
Bass Pro Shops is an equal opportunity employer. We believe in the power of diversity and are committed to hiring decisions administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
We are dedicated to creating an inclusive environment where all associates can thrive. If you require a reasonable accommodation for any part of the application process due to a disability, please visit your nearest location or contact us at hrcompliance@basspro.com.
Work location
Work model: On-site
7691, Pryor Road, Yellowstone County, Montana, 59101, United States
Montana
Key Responsibilities
- check_circleExecute merchandising directives and maintain plan-o-grams as set by the Corporate Office
- check_circleCoach and motivate associates to promote positive customer relations and a productive team environment
- check_circleAssist customers in making buying decisions by identifying needs and making product recommendations
- check_circleProvide daily direction to associates regarding merchandise presentation, inventory control, and customer service
- check_circleConduct product knowledge training and product demonstrations to the entire staff
- check_circleAssist with coordination of special events, pricing integrity, and inventory accuracy
- check_circleResolve customer and associate issues in collaboration with management and HR
- check_circleAssist in staffing the department by participating in interviews, coordinating training, and preparing work schedules
Requirements
- verifiedHigh School Diploma or equivalent
- verified2 to 4 years in Retail Sales
- verifiedProficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Nice to Have
Supervisory experience
Benefits & Perks
check_circleHealth Savings Account and Flexible Spending Accountcheck_circle401k Retirement Savings plancheck_circlePaid holidays, paid vacation, and paid sick timecheck_circleDiscounts on retail merchandise, restaurants, resorts, and conservation attractionsBass Pro Cares Fund
