
The Shift Lead role at Doc Burnstein's Ice Cream Lab involves supervising daily parlor operations within a nostalgic, family-friendly environment. Key responsibilities include leading a small team, ensuring strict adherence to food safety and quality standards, managing opening and closing procedures, and resolving guest concerns to maintain high satisfaction levels. This position offers an appealing opportunity to work in a fast-paced, creative setting where employees can foster a positive culture and contribute to memorable customer experiences. The role requires a blend of front and back-of-house expertise, with a focus on mentoring staff and upholding the company's mission of premium service.

















