ITM - Live Teller Connect Supervisor - Full Time - Onsite
Not Disclosed•Full-TimeOn-site
location_on1688, East 3rd Avenue, Anchorage, 99501, United States
About the Team
The Live Teller Connect (LTC) Team operates as a critical component of the Virtual Region, bridging the gap between traditional branch services and digital banking. Reporting directly to the AVP of the Virtual Region, this team is dedicated to delivering high-touch, personalized member experiences through Interactive Teller Machines (ITMs). The department functions as a hybrid environment where technology meets human connection, ensuring that members receive the same level of service and expertise remotely as they would in a physical branch.
About the Role
The LTC Supervisor serves as the operational backbone of the Live Teller Connect Department, stepping in to manage day-to-day activities and lead the team in the absence of the AVP. This position is unique in that it combines high-level supervisory duties with active, hands-on participation in the workflow. The Supervisor is expected to perform Live Teller Representative duties with higher transaction limits, effectively opening and closing the LTC office, and serving as a subject matter expert on remote delivery channels.
In this role, you will foster a culture of empowerment and continuous growth. Your day involves guiding staff through morning huddles and evening debriefs, coaching team members on sales performance and member experience, and ensuring strict adherence to compliance standards. You will act as the primary point of contact for escalated service issues, utilizing sound judgment to resolve complex member concerns while maintaining a high degree of satisfaction. Beyond team leadership, you will personally drive production goals by cross-selling credit union products and services, ensuring the department meets its strategic objectives.
Hiring Process
Candidates interested in joining the Live Teller Connect team should apply through the official careers portal at nuvisionfederal.com/careers. The selection process is designed to identify individuals with strong operational judgment, leadership potential, and a commitment to member service excellence.
Equal Opportunity
We are an equal opportunity employer and value diversity at our Credit Union. We consider qualified applicants regardless of background, race, gender, age, religion, or disability status. Our culture is built on courtesy, tact, and diplomacy, ensuring a professional and inclusive environment for all team members and members alike.
Work location
Work model: On-site
1688, East 3rd Avenue, Anchorage, 99501, United States
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Skills, education and keywords
Skills: MS Word, Excel, Sharepoint, Prism, Notary, Medallion Stamp Certified, NMLS Registered.
Education: Two-year college degree, work equivalent or equivalent related specialized course of study or program.
Frequently asked questions about ITM - Live Teller Connect Supervisor - Full Time - Onsite at Nuvision Federal Credit Union
What does a ITM - Live Teller Connect Supervisor - Full Time - Onsite at Nuvision Federal Credit Union do?expand_more
In this ITM - Live Teller Connect Supervisor - Full Time - Onsite at Nuvision Federal Credit Union role, you will plan, organize, and monitor workflow for live teller connect representatives to ensure effective service delivery; manage team scheduling, itm staffing coverage, and daily operational adherence to guidelines; conduct operational, transactional, and compliance audits while reviewing qc and incentive reports; and execute personal sales goals by cross-selling credit union products and training staff on referral strategies.
What are the requirements for this ITM - Live Teller Connect Supervisor - Full Time - Onsite role?expand_more
Nuvision Federal Credit Union is looking for candidates who meet the following requirements: 3+ years progressive branch/Department operations experience in a Credit Union or financial services industry; Minimum 1 year Team Lead experience in financial operations with direct reports; Loan experience and applicable regulatory knowledge; Solid knowledge of all depository and loan products; Solid knowledge of branch operations in a financial institution; and Solid knowledge of all applicable Federal, State and NCUA regulations.