Customer Service Representative - Biospecimen Operations
Not Disclosed•Full-TimeOn-site
location_on1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States
About the Role
The Customer Service Representative serves as the critical first point of contact for client support, ensuring the highest standards of quality control in all interactions. This position is vital for upholding rigorous quality assurance protocols, guaranteeing that all communications and processes remain compliant with industry regulations and company standards.
In this role, you will establish and maintain relationships with clinical investigator sites, contract research organizations, pharmaceutical sponsors, and laboratories. You will act as the central hub for routing client inquiries, investigating issues, and directing them to the appropriate departments. Your day-to-day involves managing various queues within LabConnect's clinical trials management software, including double data entry, referee queues, and manual sample tracking logs, while ensuring critical documents are reviewed and errors are tracked through to resolution.
Work Environment
Please note: This is a full-time, onsite position based at our Cleveland, OH facility. The schedule operates Monday through Friday, from 8:00 AM to 4:30 PM.
Work location
Work model: On-site
1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States
Cleveland, Ohio
Key Responsibilities
- check_circleAnswer calls and voicemails to clinical sites and laboratories
- check_circleRequisition testing for US and EU facilities and perform remote registration
- check_circleTrain new employees on job duties and protocols
- check_circleOpen and close quality events during problem resolution and investigation
- check_circleEstablish and maintain relationships with clinical sites, CROs, sponsors, and laboratories
- check_circleReview and QC critical documents, identifying errors and tracking resolution
- check_circleManage multiple queues within LabConnect clinical trials management software
- check_circleUpdate and provide lab reports to clients and collaborate with project managers
- check_circleInvestigate inquiries and direct them to appropriate departments
- check_circleGenerate and close queries while providing standardized daily quality checks
Requirements
- verifiedHigh school diploma or GED
- verifiedWorking knowledge of Microsoft Office (Word, Excel, PowerPoint)
- verifiedMedical Laboratory Technician Certification (ASCP) preferred
Nice to Have
Related experience and/or training. Medical Laboratory Technician Certification (ASCP).
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, MS Word, Excel, Powerpoint, Medical Laboratory Technician Certification, Ascp.
Education: High school diploma or GED preferred with related experience.
Frequently asked questions about Customer Service Representative - Biospecimen Operations at LabConnect
What does a Customer Service Representative - Biospecimen Operations at LabConnect do?expand_more
Day-to-day, the Customer Service Representative - Biospecimen Operations at LabConnect will answer calls and voicemails to clinical sites and laboratories; requisition testing for us and eu facilities and perform remote registration; train new employees on job duties and protocols; and open and close quality events during problem resolution and investigation.
What are the requirements for this Customer Service Representative - Biospecimen Operations role?expand_more
To qualify for the Customer Service Representative - Biospecimen Operations at LabConnect position, applicants should have: High school diploma or GED; Working knowledge of Microsoft Office (Word, Excel, PowerPoint); and Medical Laboratory Technician Certification (ASCP) preferred.
Where is the Customer Service Representative - Biospecimen Operations role at LabConnect located?expand_more
Customer Service Representative - Biospecimen Operations at LabConnect is based in 1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States. This is a on-site role.
Is this Customer Service Representative - Biospecimen Operations job remote, hybrid, or on-site?expand_more
LabConnect has listed this Customer Service Representative - Biospecimen Operations role as on-site.
How much experience is required for this Customer Service Representative - Biospecimen Operations role?expand_more
Candidates for Customer Service Representative - Biospecimen Operations at LabConnect should have entry level.
What skills do you need for the Customer Service Representative - Biospecimen Operations role at LabConnect?expand_more
Key skills for Customer Service Representative - Biospecimen Operations at LabConnect include Microsoft Office; MS Word; Excel; Powerpoint; Medical Laboratory Technician Certification; and Ascp.
What education is required for Customer Service Representative - Biospecimen Operations at LabConnect?expand_more
Educational requirements for this role: High school diploma or GED preferred with related experience.
What category does the Customer Service Representative - Biospecimen Operations role belong to?expand_more
Customer Service Representative - Biospecimen Operations at LabConnect is part of the customer services job category on Recrutus.
About LabConnect
LabConnect, based in Durham, North Carolina, offers technology-integrated laboratory services to pharmaceutical and biotechnology firms. The company operates a decentralized network that provides clients with access to a broad range of global testing options, enhanced by advanced sample tracking systems, data management tools, and consulting expertise. This model supports streamlined operations for research and development in the pharmaceutical manufacturing sector.\n\nLabConnect employs an asset-light strategy, combining functional service provider solutions, specialty testing capabilities, and ancillary services to deliver scalable alternatives to traditional lab infrastructure. By designing the next-generation lab network, the company aims to improve the efficiency and speed of drug development processes, enabling partners to advance therapeutic innovations with greater flexibility and accuracy.
Browse more roles: All LabConnect jobs, customer services jobs on Recrutus.