This full-time onsite role at the Cleveland facility serves as the primary point of contact for clinical investigator sites, pharmaceutical sponsors, and laboratories within the Biospecimen Operations team. The position focuses on maintaining rigorous quality control standards by reviewing critical documents, resolving data errors, and managing client communications via phone and email. Key responsibilities include operating specialized clinical trials management software, tracking sample requisitions, and training new employees. The role appeals to candidates seeking a collaborative environment where strong organizational skills and adaptability are valued, offering the opportunity to support high-stakes medical research while working a standard weekday schedule.