Gaming Agent - Pipeline (Encore Boston Harbor)
Not Disclosed•Full-TimeOn-site
location_on491;493;495;497;499, Broadway, Glendale, Everett, Middlesex County, Massachusetts, 02149, United States
About the Organization
The Massachusetts Gaming Commission is responsible for implementing the expanded gaming law (Chapter 194 of the Acts of 2011). The Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of casino and slots parlor licenses in the Commonwealth.
About the Role
This position creates a pipeline of qualified candidates for the Gaming Agent Division, specifically assigned to the Encore Boston Harbor Casino. Under the direction of Supervising Gaming Agents, the Gaming Agent I reviews the activities of a licensed gaming facility with a primary focus on certifying revenue.
The role requires establishing and maintaining professional relationships with casino operators and managers while ensuring constant communication with supervisors. You will work closely with federal, state, and local law enforcement agencies to conduct regulatory investigations and prepare complex, detailed reports. The position involves observing casino operations, monitoring revenue compliance, and resolving concerns from patrons and the public.
Hiring Process
The successful candidate will be required to pass an extensive background check. This includes a full credit check, CORI (Criminal Offender Record Information) review, fingerprinting, a drug screen, and a review of income tax standing with the MA DOR and IRS.
Equal Opportunity
It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic protected by federal, state, or local law.
Work location
Work model: On-site
491;493;495;497;499, Broadway, Glendale, Everett, Middlesex County, Massachusetts, 02149, United States
Everett, Massachusetts
Key Responsibilities
- check_circleReview gaming facility activities to certify revenue and ensure regulatory compliance
- check_circleAudit casino accounting records to identify deficiencies in internal controls
- check_circleConduct regulatory investigations and prepare complex, detailed reports
- check_circleMonitor count room and cage operations to track revenue and adherence to laws
- check_circleResolve patron complaints by collaborating with licensees and gaming officials
- check_circleCollaborate with law enforcement agencies on investigations and criminal prosecutions
- check_circleObserve gaming floor and slot machine activity to detect suspicious behavior or inconsistencies
- check_circleProvide testimony in hearings or court proceedings regarding gaming violations
Requirements
- verifiedHigh school diploma or equivalent with 3 years office/casino experience
- verifiedBachelor's degree
- verifiedProficient with Microsoft Office (Word, Excel, PowerPoint)
- verifiedPass extensive background check (credit, CORI, fingerprints, drug screen, tax standing)
Benefits & Perks
check_circleMA State Retirement Plan (Pension)check_circleTuition Remission for yourself and your spouse to MA Community Colleges and State Universitiescheck_circleMedical, Dental, Vision, Life, and Disability insurancecheck_circle12 paid HolidaysDeferred Compensation 457(b) Plan
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Word, Excel, Powerpoint.
Education: High school diploma or equivalent with 3 years experience; Bachelor's degree or equivalent education/experience.
Frequently asked questions about Gaming Agent - Pipeline (Encore Boston Harbor) at Commonwealth of Massachusetts
What does a Gaming Agent - Pipeline (Encore Boston Harbor) at Commonwealth of Massachusetts do?expand_more
Day-to-day, the Gaming Agent - Pipeline (Encore Boston Harbor) at Commonwealth of Massachusetts will review gaming facility activities to certify revenue and ensure regulatory compliance; audit casino accounting records to identify deficiencies in internal controls; conduct regulatory investigations and prepare complex, detailed reports; and monitor count room and cage operations to track revenue and adherence to laws.
What are the requirements for this Gaming Agent - Pipeline (Encore Boston Harbor) role?expand_more
To qualify for the Gaming Agent - Pipeline (Encore Boston Harbor) at Commonwealth of Massachusetts position, applicants should have: High school diploma or equivalent with 3 years office/casino experience; Bachelor's degree; Proficient with Microsoft Office (Word, Excel, PowerPoint); and Pass extensive background check (credit, CORI, fingerprints, drug screen, tax standing).
Where is the Gaming Agent - Pipeline (Encore Boston Harbor) role at Commonwealth of Massachusetts located?expand_more
Gaming Agent - Pipeline (Encore Boston Harbor) at Commonwealth of Massachusetts is based in 491;493;495;497;499, Broadway, Glendale, Everett, Middlesex County, Massachusetts, 02149, United States. This is a on-site role.
Is this Gaming Agent - Pipeline (Encore Boston Harbor) job remote, hybrid, or on-site?expand_more
Commonwealth of Massachusetts has listed this Gaming Agent - Pipeline (Encore Boston Harbor) role as on-site.
How much experience is required for this Gaming Agent - Pipeline (Encore Boston Harbor) role?expand_more
Candidates for Gaming Agent - Pipeline (Encore Boston Harbor) at Commonwealth of Massachusetts should have entry level.
What skills do you need for the Gaming Agent - Pipeline (Encore Boston Harbor) role at Commonwealth of Massachusetts?expand_more
Key skills for Gaming Agent - Pipeline (Encore Boston Harbor) at Commonwealth of Massachusetts include Microsoft Office; Word; Excel; and Powerpoint.
What education is required for Gaming Agent - Pipeline (Encore Boston Harbor) at Commonwealth of Massachusetts?expand_more
Educational requirements for this role: High school diploma or equivalent with 3 years experience; and Bachelor's degree or equivalent education/experience.
What category does the Gaming Agent - Pipeline (Encore Boston Harbor) role belong to?expand_more
Gaming Agent - Pipeline (Encore Boston Harbor) at Commonwealth of Massachusetts is part of the customer services job category on Recrutus.
About Commonwealth of Massachusetts
The Commonwealth of Massachusetts, based in Boston, operates within the government administration sector, driving legislative initiatives and programs that have set national precedents. The organization focuses on delivering essential services to millions of residents, emphasizing innovation and public impact. With a commitment to advancing policies that shape state governance, the Commonwealth seeks skilled professionals to support its mission. The organization values contributions that enhance community well-being and foster efficient public service. Career opportunities at the Commonwealth of Massachusetts offer a platform to engage in meaningful work that aligns with government administration priorities. The Commonwealth maintains a presence in Boston, MA, and adheres to guidelines outlined in its official Mass.gov social media policy.
Browse more roles: All Commonwealth of Massachusetts jobs, customer services jobs on Recrutus.