
This full-time Tech Support Associate role is based in Richardson, Texas, and supports consulting and technical teams throughout the telecom network implementation and maintenance lifecycle. Key responsibilities include providing Level 1 operational support for FTTH service delivery, conducting root-cause analysis on network issues, and managing order-to-cash workflows including service provisioning and restoration. The position requires coordinating with internal engineering teams and external customers to ensure timely service delivery and accurate network inventory management. The role offers a collaborative environment within a global digital services leader, providing opportunities to develop technical skills in TCP/IP, routing, and troubleshooting. Candidates must be available for an 8-hour shift schedule covering business hours from Monday through Sunday, with non-consecutive weekly days off.















