MSP Helpdesk Technician II
Not Disclosed•Full-TimeOn-site
location_onOn-site
About the Company
We are an Ohio-based Managed Service Provider (MSP) dedicated to delivering comprehensive IT services to enterprises of all sizes. As trusted partners, we specialize in everything from desktop and server management to network and telecommunications solutions. Our mission is to help businesses achieve their goals by optimizing IT investments and minimizing costs.
About the Role
Join our dynamic team as an MSP Helpdesk Technician II, where you will serve as a critical bridge between junior support staff and our valued clients. In this position, you will manage escalations from the helpdesk and provide advanced technical support, ensuring that complex issues are resolved with precision and care.
We are seeking a seasoned IT professional who sees the bigger picture and demonstrates a genuine commitment to service excellence. You will be expected to go above and beyond, whether you are resolving intricate technical challenges or supporting colleagues and clients alike. This role is ideal for career-driven individuals passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in specific disciplines.
Our Culture
We value a team that creates a significant impact not only within the IT industry but also in our local community. We foster an environment where continuous learning is encouraged, supporting your journey toward professional growth and mastery.
Hiring Process
Interested candidates are invited to apply to join our team. We look forward to reviewing your application and discussing how your experience aligns with our mission.
Work location
Work model: On-site
On-site
Key Responsibilities
- check_circleHandle Tier 2 escalation tickets for network issues and outages
- check_circleDocument technical issues and resolutions in detail
- check_circleExecute Active Directory, Group Policy, DHCP, and DNS edits
- check_circleAdminister Microsoft 365 and Entra (Azure) environments including mail flow and connectors
- check_circlePerform advanced firewall troubleshooting, policy configuration, and traffic monitoring
- check_circleReview, maintain, and deploy security solutions including MFA and SIEM
- check_circleConduct client onboarding and manage remote or in-person client communications
- check_circleManage backup and disaster recovery maintenance, restores, and deployments
- check_circleSupport business applications such as POS, PMS, and financial systems
Requirements
- verified5 years of IT support experience
- verified3 years of experience with Windows Server OS, Active Directory/Group Policy, DNS, Firewall config/troubleshooting, Switch config/troubleshooting
- verifiedKnowledge of networking LAN/WAN concepts, VLANs, and switch configuration
- verifiedAdvanced Firewall Troubleshooting experience
Benefits & Perks
check_circleMedical, Dental, and Vision benefitscheck_circleLife and Disability Insurancecheck_circle401K with up to 4% matchcheck_circlePaid Vacation and Personal Time Offcheck_circleFuel Stipend for local travelcheck_circleProfessional Development Training Program
