Help Desk Jobs

This Level 2 Desktop Technician role provides hands-on technical support and hardware remediation across office, manufacturing, and warehouse environments. The position involves diagnosing and repairing desktop and laptop systems, managing user accounts in Active Directory and Azure, and deploying devices for onboarding and offboarding. Key responsibilities include resolving IT tickets, supporting production-floor technology, and maintaining network connectivity across multiple buildings. The role appeals to candidates seeking a dynamic environment with opportunities for career growth within a leading security and payment card manufacturer. The position requires onsite presence at five locations, a personal vehicle, and participation in a rotating on-call schedule to support 24/7 operations.

This IT Help Desk Support role at MV Transportation focuses on maintaining technology infrastructure within a fast-paced transit environment. The position requires managing desktop and server operations, supporting Trapeze reservation software, and handling network systems including VoIP and mobile data terminals. Key responsibilities include resolving helpdesk tickets, performing disaster recovery, managing local servers, and coordinating with client agencies and external vendors. The role appeals to candidates seeking a dynamic career where they can utilize specialized transit software skills while contributing to critical operational stability. The position involves close collaboration with client IT departments and offers opportunities to manage complex projects and vendor relationships.

The IT Help Desk Support role at MV Transportation focuses on maintaining technology infrastructure within a fast-paced transit environment. The position requires managing desktop and server operations, network maintenance, and providing specialized support for Trapeze reservation software and mobile data terminals. Key responsibilities include handling helpdesk tickets, managing domain controllers and SQL databases, supporting telephone systems, and coordinating with client agencies on IT projects. This opportunity appeals to candidates seeking a dynamic career where they can utilize their expertise in Windows systems, Active Directory, and network hardware to solve complex operational challenges. The role involves close collaboration with internal teams and external vendors, offering a chance to contribute to strategic IT planning and disaster recovery efforts in a mission-driven organization.

The IT Help Desk Technician II role at BKF Engineers involves providing advanced technical support within a dynamic engineering team. Key responsibilities include troubleshooting complex hardware, software, and networking issues, managing the help desk ticketing system, and mentoring junior staff members. The position also requires overseeing system installations and maintaining detailed technical documentation. This opportunity is appealing due to the chance to work in a collaborative environment with a focus on professional growth, including education reimbursement and flexible scheduling. The work arrangement is primarily hybrid, based in an office setting with occasional travel to other locations for on-site support and flexibility for off-hours assistance during critical incidents.

This onsite Network Administrator role supports the US Army North Information Technology Directorate in Ft Sam Houston, Texas. The position involves overseeing computer networks to ensure proper administration, maintenance, and security for large-scale systems. Key responsibilities include troubleshooting network performance issues, analyzing traffic, managing LAN/MAN/WAN systems, and configuring hardware and software across on-premises and cloud environments. The role offers the opportunity to work on critical cybersecurity support and infrastructure projects within a structured government environment. Candidates must hold a Secret clearance and possess relevant certifications and experience.

The Manager, Customer Support role oversees help desk operations and defines service levels for a multi-platform IT environment. Key responsibilities include establishing processes to track and resolve customer issues, analyzing technical performance against industry standards, and developing troubleshooting procedures for computer systems. The position involves managing and mentoring supervisors and technical staff while reporting to senior IT executives. This opportunity appeals to experienced professionals seeking a middle management role within a structured government contract framework, offering the chance to drive service quality and team development in a dynamic support setting.

The Information Systems Watch Technician role supports senior leadership decision-making teams in Arlington, Virginia, by maintaining and ensuring the availability of critical telecommunications systems. Key responsibilities include operating, troubleshooting, and restoring voice, video, and data networks; coordinating with third-party providers; and training users on complex communication equipment. The position involves managing 24/7 operations through a rotational 12-hour shift schedule and requires making tactical decisions in high-pressure environments. This opportunity appeals to candidates seeking specialized training in unique mission-critical systems and the chance to work within a culture that prioritizes safety, quality, and continuous process improvement. The role includes occasional travel to support evolving customer requirements.

The IT Network Design Engineer role at DataServ/xFact involves collaborating with sales and implementation teams to design technology solutions for public and commercial clients in Ohio. Key responsibilities include developing detailed infrastructure designs, creating quotes and scope documents, conducting site surveys, and acting as a liaison between sales and project teams. The position offers a supportive culture that prioritizes internal growth, flexibility, and continuous learning within a collaborative environment. While primarily based in southwest Ohio, the role includes up to 10% travel and requires a blend of technical expertise in networking and compute systems with strong communication skills.

This part-time Information Technology Technician role supports Duchesne County departments under the direction of the IT Director. The position involves providing routine technical assistance for computers, printers, and mobile devices, as well as installing and configuring workstations and equipment. Key duties include troubleshooting hardware and software issues, documenting service requests, and assisting with basic website content updates. The role offers a flexible schedule of less than 30 hours per week with occasional after-hours support for emergencies. It is an appealing opportunity for individuals seeking to serve their community while developing skills in desktop support and web maintenance within a collaborative government environment.

This Level 1 Help Desk Technician role serves as the first point of contact for end-users facing technical challenges within a fully remote environment. The position involves diagnosing and resolving basic hardware and software issues, managing user accounts, and handling a high volume of support requests via phone, email, or chat. Key responsibilities include maintaining accurate ticket documentation, contributing to the internal knowledge base, and escalating complex problems to senior teams when necessary. The role appeals to candidates seeking a collaborative atmosphere with a global technology services firm that values partnership and transformation. It offers the flexibility of working from home with provided equipment, while also considering candidates in specific local areas. The position is structured as a contract-to-hire opportunity with potential for growth within a large-scale organization.

This onsite role in New Albany, Indiana, combines application development, database management, and IT support within the manufacturing sector. The position focuses on enhancing the Infor Cloud Suite Industrial ERP system, developing internal applications, and maintaining database performance using SQL Server and .NET technologies. Key responsibilities include resolving technical issues, managing end-user workstations and printers, and collaborating with the IT Director to improve internal customer satisfaction. The role appeals to candidates seeking a hands-on environment where they can apply their technical skills to solve complex business problems while contributing to operational efficiency and team success.

The Support Analyst role at Sierra Interactive involves providing technical and account management support for a leading real estate SaaS platform. The team operates fully remotely and focuses on helping clients successfully utilize the company's CRM and IDX website products. Key responsibilities include troubleshooting technical issues, creating clear documentation for knowledge bases, and synthesizing customer feedback to contribute to new feature development. The position appeals to candidates seeking a high-growth environment with a collaborative culture, offering comprehensive benefits including full medical coverage, a 401k match, and paid parental leave.

The LIS Systems Administrator role supports the Southlake Campus clinical laboratory operations by managing the Laboratory Information System and related IT infrastructure. Key responsibilities include troubleshooting file server hardware and software, monitoring integrated systems for errors, performing backups, and serving as a help desk resource for clinical departments. The position requires coordinating networking projects, enforcing security procedures, and collaborating with vendors on equipment selection. This full-time opportunity appeals to candidates seeking to apply their computer science expertise within a healthcare mission, offering a chance to work across diverse clinical areas such as microbiology and hematology while maintaining critical diagnostic systems.

This role is a technical support position within the IT department, designed to assist end-users with hardware, software, and network issues. Key responsibilities include troubleshooting system problems, providing first-line help desk support, maintaining hardware and software inventory, and coordinating software releases. The position offers an opportunity to gain broad experience across multiple technology stacks while working in a collaborative environment focused on resolving complex technical challenges. The role supports both internal staff and external clients, ensuring smooth daily operations through effective system maintenance and user training.

This full-time Project Delivery Manager role is based in an Ohio office and focuses on leading the planning, execution, and delivery of IT projects for enterprise clients within a Managed Services Provider environment. The position requires owning the entire project lifecycle, from defining scope and timelines to coordinating internal technical teams and ensuring solutions meet quality standards. Key responsibilities include managing multiple simultaneous projects, acting as the primary client contact to maintain satisfaction, and driving process improvements to scale operations. The role appeals to candidates seeking a position that blends technical execution with leadership, offering opportunities for professional development and a supportive benefits package. Success in this position demands strong organizational skills and the ability to work independently in a fast-paced setting.

The SOC Analyst role supports the Security Operations Center team in protecting client systems by monitoring and resolving security alerts. Key responsibilities include responding to SIEM and XDR alerts, prioritizing incidents, managing user security platforms, and collaborating on incident response and compliance. The position offers a flexible work arrangement with a work-from-anywhere policy, allowing employees to balance remote work with optional in-office collaboration in New Hampshire. The role is appealing due to Mainstay's award-winning culture that emphasizes work-life balance, professional growth through paid certifications, and a mission-driven environment focused on helping people flourish.

The Regional Field Manager role leads facilities management services for retail and grocery partners, overseeing electromechanical, refrigeration, and HVAC operations across multiple sites. Key responsibilities include managing direct technical teams and approved vendors to ensure maintenance meets budget and KPI standards, coordinating small-scale projects, and maintaining regular communication with premises managers. The position offers the appeal of working for a global industry leader with a strong focus on employee growth through extensive training programs and a supportive culture. The role requires a blend of technical trade knowledge and leadership skills to drive service quality and operational efficiency.

The Office Coordinator role supports daily operations at a specialized mental health treatment center within the Pasadena Villa Outpatient network in Greenwood Village, Colorado. Key responsibilities include managing client admissions and relationships, maintaining confidential medical records, ensuring facility readiness, and handling administrative tasks such as billing and reporting. The position appeals to candidates seeking a collaborative environment dedicated to clinical excellence and a mission-driven culture focused on improving community mental wellness. The role offers significant professional growth through company-sponsored training, multiple career development pathways, and comprehensive benefits including health coverage and retirement matching. This is a full-time, on-site position requiring strong organizational skills and a background in behavioral health administration.

The Software Technical Support Specialist role provides remote assistance for software applications and systems within a fully distributed team. Key responsibilities include diagnosing and troubleshooting user issues via phone or chat, documenting resolutions, and collaborating with engineering teams to improve product performance. The position appeals to candidates seeking a flexible work environment with opportunities for professional growth through certification reimbursement and wellness programs. The role requires strong communication skills to explain technical concepts to non-technical users while maintaining high service standards in a U.S.-based remote setting.

The Core Systems Technician role supports daily banking operations within the Fiserv DNA Core platform at OnPoint. Key responsibilities include monitoring automated job schedulers to ensure successful processing, troubleshooting system issues for end users, and maintaining data accuracy for rate schedules and authorization roles. The position also involves participating in an on-call rotation for after-hours support and utilizing AI tools to enhance operational efficiency. This hands-on position appeals to candidates seeking a collaborative environment that values equity, inclusion, and professional growth. The role requires intermediate technical skills in database platforms and operating systems, with opportunities to work in a supportive culture that encourages proactive problem-solving and continuous learning.

This senior strategic role within the HR technology department focuses on developing a three-to-five-year roadmap for HR systems and leading major implementation projects. Key responsibilities include partnering with HR and IT to select and integrate vendor tools, managing data integrity and security, overseeing system upgrades, and training staff on process improvement techniques. The position requires managing cross-functional teams and coordinating complex projects in a matrixed environment. The role is appealing for its opportunity to shape long-term technology strategy, drive innovation in HR processes, and lead high-impact initiatives. It is a full-time position based on a Bachelor's degree and extensive professional experience.

This senior leadership role within the HR technology department focuses on developing a long-term strategy for human resources information systems. The position involves leading process improvements, managing system implementations, and overseeing data integrity across a complex organizational environment. Key responsibilities include partnering with IT and HR business units to select and integrate tools, training staff on new processes, and managing the HRIS budget. The role offers the opportunity to drive innovation in HR technology while working in a collaborative, matrixed setting that values strategic planning and cross-functional execution.

This senior leadership role within the HR technology department focuses on developing a strategic roadmap for human resources information systems over the next three to five years. The position involves leading process improvements, managing vendor relationships, and overseeing the implementation and integration of HR tools. Key responsibilities include ensuring data integrity, coordinating with IT and legal teams for secure information handling, and managing staff to achieve strategic goals. The role offers the opportunity to drive innovation in a matrixed organization while shaping the future of HR technology operations. It requires extensive experience and a bachelor's degree, with a focus on cross-functional collaboration and system optimization.

This senior leadership role within the HR technology department focuses on developing a strategic roadmap for HR systems and driving process improvements. The position involves partnering with HR and IT teams to manage vendor selection, system implementations, and data integrity across a matrixed organization. Key responsibilities include leading cross-functional project teams, overseeing test phases for major upgrades, managing the HRIS budget, and ensuring secure data handling. The role offers the opportunity to shape the future of HR technology strategy while mentoring staff and enhancing decision-making through data analysis. It requires a candidate with extensive experience to navigate complex system integrations and support organizational growth.

This senior leadership role within the HR technology department focuses on developing a long-term strategic roadmap for human resources information systems. The position involves leading process improvements, managing vendor relationships, and overseeing the implementation and integration of HR tools across a complex matrixed organization. Key responsibilities include ensuring data integrity, coordinating with IT and legal teams for secure information handling, and managing staff to achieve strategic goals. The role offers the opportunity to drive innovation in HR technology and shape the future of organizational systems. It requires a candidate with extensive experience and a bachelor's degree to manage budgets and lead cross-functional projects.