IT Help Desk Support

About the Role

MV Transportation is seeking a self-starter and highly motivated IT Help Desk Support professional to join our team. This role is critical for maintaining the technology infrastructure that powers our transit operations, ensuring seamless service for our clients and their passengers.

In this position, you will serve as the primary point of contact for a variety of technology issues within a fast-paced transit environment. Your day-to-day will involve providing specialized direction for Trapeze software, managing desktop and server environments, and maintaining network integrity according to strict Service Level Agreements (SLAs). You will also support critical communication systems, including analog, digital, and VOIP telephone networks, as well as T-1, fax, and DSL lines.

Beyond technical troubleshooting, you will manage local division servers, including domain controllers, file servers, and MS SQL databases. A key part of this role involves interacting directly with client agencies to provide reports and updates, while maintaining close collaboration with the client's IT department. You will also play a strategic role in managing complex IT projects, overseeing IT employees and outside vendors, and developing investment plans that balance costs, benefits, and risks.

Equal Opportunity

MV Transportation is committed to a policy of Equal Employment Opportunity. We do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws.

Note: Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.