Call Center Trainer
Not Disclosed•Full-TimeOn-site
location_onRiverbend Golf Course, West Meeker Street, Kent, King County, Washington, 98032, United States
About the Role
MV Transportation is seeking a Call Center Trainer to work closely with the Call Center Manager. In this position, you will assist in the oversight of Call Center Operations, ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. You will supervise staff, set a positive example through consistent support and leadership, and assist with customer complaints or inquiries from clients and senior management. Your role involves identifying training needs, monitoring random calls to improve quality, and minimizing errors while tracking performance.
Equal Opportunity
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.
Application Information
The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Work location
Work model: On-site
Riverbend Golf Course, West Meeker Street, Kent, King County, Washington, 98032, United States
Kent, Washington
Key Responsibilities
- check_circleSupervise Call Center staff and provide consistent support and positive leadership
Similar Job Opportunities
Frequently asked questions about Call Center Trainer at MV Transportation
What does a Call Center Trainer at MV Transportation do?expand_more
A Call Center Trainer at MV Transportation is responsible for the following: Supervise Call Center staff and provide consistent support and positive leadership; Assist in identifying training needs for Call Center operations; Monitor random calls to improve quality and ensure contract compliance; and Assist with customer complaints or inquiries from clients or senior management.
What are the requirements for this Call Center Trainer role?expand_more
To qualify for the Call Center Trainer at MV Transportation position, applicants should have: Two (2) years supervisory experience; Experience with Trapeze; and Proficient in Microsoft Office software.
Where is the Call Center Trainer role at MV Transportation located?expand_more
Call Center Trainer at MV Transportation is based in Riverbend Golf Course, West Meeker Street, Kent, King County, Washington, 98032, United States. This is a on-site role.
Is this Call Center Trainer job remote, hybrid, or on-site?expand_more
MV Transportation has listed this Call Center Trainer role as on-site.