IT Help Desk Technician II

About the Role

Join our dynamic team at BKF Engineers as an IT Help Desk Technician II. In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in maintaining our organization's IT infrastructure. You will utilize your expertise to troubleshoot complex issues and mentor junior team members, serving as a primary point of contact for Tier 1 and Tier 2 technical support.

The role involves overseeing the installation, configuration, and upgrading of systems, applications, and peripherals while developing and maintaining documentation for IT processes. You will monitor the help desk ticketing system to ensure timely responses and assist in IT projects including installations, upgrades, and migrations. The position requires staying up-to-date with the latest technologies to efficiently support users and enhance systems.

Work Environment

The IT Help Desk Technician II works primarily in an office environment, supporting a range of users, though travel to other locations may be necessary to provide on-site support. Standard office hours are standard, with occasional off-hours support required during major incidents or system upgrades. The role may require occasional lifting of equipment up to 50 pounds.

Equal Opportunity

BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.