
The Contact Center Support Services Representative I role serves as the primary point of contact for members at Apple Federal Credit Union, delivering high-quality service across multiple communication channels. Key responsibilities include resolving member inquiries regarding account details and loan servicing, maintaining accurate records in compliance with federal regulations, and identifying member needs to recommend appropriate financial products. This position appeals to candidates seeking a supportive, inclusive workplace culture recognized as a top employer, offering opportunities for professional growth, mentorship, and a collaborative team environment. The full-time position is based on-site in Fairfax, Virginia, within a fast-paced setting that values empathy, adaptability, and meaningful impact.










