
The Customer Service Operations Analyst role at Public Consulting Group supports public sector agencies in health, education, and human services by ensuring smooth system operations and client satisfaction. Key responsibilities include analyzing inquiry data to shape training programs, formatting data for reporting, testing new application functionalities, and providing direct training and guidance to clients and team members. The position appeals to candidates seeking a mission-driven environment where they can improve lives through technology implementation. The role offers a collaborative team setting with opportunities for professional growth and skill development in data analysis and client relations. While primarily based in an office setting, the position includes some travel requirements.



















