
This senior operations engineering role at Lumen focuses on enhancing network reliability and customer satisfaction within an AI-driven infrastructure team. Key responsibilities include designing and implementing automation solutions to streamline network operations, integrating AI capabilities into NOC workflows for monitoring and incident response, and providing high-level technical support for complex routing and switching issues. The position also involves mentoring peers, managing data for managed services contracts, and acting as a liaison between engineering teams and vendors. The role is appealing due to its emphasis on innovation, offering a collaborative culture built on trust and transparency where engineers can make a lasting impact. It provides remote flexibility while requiring availability for rotating off-hours support during outages.









