
This Business Systems Analyst role serves as a strategic liaison between business units, technology teams, and support groups within the proposal lifecycle. The position involves analyzing RFP requirements to define technical solutions and cost models, while documenting functional designs and user manuals. Key responsibilities include translating complex requirements into labor estimates, identifying project risks, and collaborating with developers to establish scope and assumptions. The role appeals to candidates seeking a dynamic environment where they can leverage expertise in cloud infrastructure and contact center technologies to drive process improvements. The position requires strong critical thinking and communication skills to navigate a fast-paced, matrixed organization and deliver data-driven insights.






















