
This full-time role involves serving as a Redesign Content Strategist within NYC Digital Service to create guided digital experiences for nyc.gov. The position focuses on translating complex government concepts into plain language for a general audience. Key responsibilities include developing content outlines, interviewing subject matter experts, auditing existing features, and analyzing user behavior data to inform content strategy. The role offers the opportunity to make a tangible impact on how New Yorkers access city services while working with a collaborative team. The position requires strong project management skills and the ability to navigate complex approval workflows, with a preference for candidates who have experience in government or non-profit sectors.




















