Sr. Deskside Technician
Not Disclosed•Full-TimeOn-site
location_on342, West 30th Street, Chelsea District, Manhattan Community Board 4, Manhattan, New York County, New York, 10001, United States
About the Role
The Technical Services Support Analyst serves as the on-site technical anchor for a luxury brand's Premier Retail Landmark location. This position is critical for bridging the gap between complex retail operations and the technology that powers them. You will act as the primary point of contact for the delivery of new technologies in partnership with external vendors, while simultaneously maintaining the stability of existing, location-specific systems.
The role focuses heavily on the Point of Sale (POS) ecosystem and Automated Vertical Lift Modules for inventory management. Success in this position requires more than just technical troubleshooting; it demands the ability to drive internal autonomy. You will be responsible for transforming technical support into a self-sustaining function by developing detailed operational guides, work instructions, and knowledge base articles that empower the broader team.
Day in the Life
Your day will be a dynamic mix of hands-on hardware deployment, strategic process improvement, and cross-functional collaboration. You will physically manage the lifecycle of endpoints, including PCs, laptops, mobile devices, and payment terminals, ensuring they are ready for the retail floor. A significant portion of your time will be dedicated to managing relationships with internal business units and external IT partners to ensure incidents are resolved within agreed SLAs.
Beyond immediate support, you will partner with the Retail Excellence team to coordinate training events for new and existing employees. You will also proactively identify gaps in current processes, working with IT and Operations to develop documentation that prevents future issues. This role is designed for someone who can approach technical challenges from a business perspective, establishing credibility with customers, peers, and engineers alike.
Work Environment & Schedule
This is an onsite role requiring availability five days a week. The schedule is designed to support the retail environment, which includes weekend coverage. During the holiday season, shifts may extend from Tuesday through Saturday until 9 PM. Due to the nature of the responsibilities, working outside normal business hours and on weekends may be required to support project-related activities and peak period operations.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: On-site
342, West 30th Street, Chelsea District, Manhattan Community Board 4, Manhattan, New York County, New York, 10001, United States
New York, New York
Key Responsibilities
- check_circleManage delivery and support of infrastructure technology including lifecycle management programs
- check_circleProvide technical support for Cegid Point of Sale systems and automated inventory solutions
- check_circlePerform routine status checks and reporting on daily and weekly basis to internal clients
- check_circleIdentify process gaps and partner with IT to develop documentation and coordinate training events
- check_circleAdminister endpoint technology including PC, Mac, mobile devices, printers, and telephones
- check_circleManage hardware requests and oversee deployment of workstations, printers, and POS devices
- check_circleManage relationships with business units and ensure incidents are resolved within agreed SLAs
- check_circleDevelop detailed operational guides and work instructions to internalize support processes
Requirements
- verified4-6+ years experience in IT support & service delivery function
- verifiedExperience with Windows 10, Windows 11, Apple iOS, and Office 365 Tools
- verifiedExperience with Active Directory and User/Endpoint Management Administration
- verifiedExperience with command line (i.e. powershell)
- verifiedExperience with Automated systems
- verifiedBachelors degree in IT or equivalent certifications (Preferred)
- verifiedExperience with Software Management and Distribution (Preferred)
- verifiedExperience with Video Conference and Collaboration technologies (Preferred)
- verifiedExperience with Cisco/Meraki Switching, Wireless (Preferred)
- verifiedIP addressing (Subnetting and assignment) (Preferred)
Nice to Have
Bachelors degree in IT or equivalent certifications. Experience with Software Management and Distribution. Experience with Video Conference and Collaboration technologies. Experience with Cisco/Meraki Switching and Wireless. Knowledge of IP addressing (Subnetting and assignment). Awareness of general PLC operation (experience desired). Awareness of HMI Panels operation (experience desired).
Similar Job Opportunities
Skills, education and keywords
Skills: Windows 10, Windows 11, Apple Ios, Office 365, Active Directory, Endpoint Management, Powershell, Automated Systems, Software Management, Software Distribution.
Education: Bachelors degree in IT or equivalent certifications.
Frequently asked questions about Sr. Deskside Technician at Stefanini Group
What does a Sr. Deskside Technician at Stefanini Group do?expand_more
A Sr. Deskside Technician at Stefanini Group is responsible for the following: Manage delivery and support of infrastructure technology including lifecycle management programs; Provide technical support for Cegid Point of Sale systems and automated inventory solutions; Perform routine status checks and reporting on daily and weekly basis to internal clients; and Identify process gaps and partner with IT to develop documentation and coordinate training events.
What are the requirements for this Sr. Deskside Technician role?expand_more
Stefanini Group is looking for candidates who meet the following requirements: 4-6+ years experience in IT support & service delivery function; Experience with Windows 10, Windows 11, Apple iOS, and Office 365 Tools; Experience with Active Directory and User/Endpoint Management Administration; Experience with command line (i.e. powershell); Experience with Automated systems; and Bachelors degree in IT or equivalent certifications (Preferred).
Where is the Sr. Deskside Technician role at Stefanini Group located?expand_more
Sr. Deskside Technician at Stefanini Group is based in 342, West 30th Street, Chelsea District, Manhattan Community Board 4, Manhattan, New York County, New York, 10001, United States. This is a on-site role.
Is this Sr. Deskside Technician job remote, hybrid, or on-site?expand_more
Stefanini Group has listed this Sr. Deskside Technician role as on-site.
How much experience is required for this Sr. Deskside Technician role?expand_more
Sr. Deskside Technician at Stefanini Group typically requires 4–6 years of relevant experience at the senior level.
What skills do you need for the Sr. Deskside Technician role at Stefanini Group?expand_more
Key skills for Sr. Deskside Technician at Stefanini Group include Windows 10; Windows 11; Apple Ios; Office 365; Active Directory; Endpoint Management; Powershell; and Automated Systems.
What education is required for Sr. Deskside Technician at Stefanini Group?expand_more
Educational requirements for this role: Bachelors degree in IT or equivalent certifications.
What category does the Sr. Deskside Technician role belong to?expand_more
Sr. Deskside Technician at Stefanini Group is part of the it job category on Recrutus.