
This Solutions Engineer role serves as the technical driver for strategic deals within Plain's sales and engineering teams. The position involves leading technical evaluations and proof-of-concept implementations to demonstrate the platform's value to sophisticated B2B customers, while acting as the primary bridge between prospects and the product team. Key responsibilities include guiding complex technical assessments, troubleshooting integration challenges, and feeding structured customer feedback directly into the product roadmap. The role appeals to builders seeking high ownership and visibility in a small, tight-knit environment where they can help establish the function from the ground up. This hybrid position is based in the San Francisco office three days a week and offers the opportunity to shape the future of AI-native customer support infrastructure.






















