Solutions Engineer

About Plain

Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world's most forward-thinking companies, like Cursor, Ashby, and Sanity, trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.

We're a small, tight-knit crew with offices in SF and London. This role is hybrid – 3 days a week in our SF office. We tend to start our days earlier (think 7:30/8 AM PT) so we get real-time overlap with our colleagues in Europe.

Why This Role Is Special

We are at a genuinely interesting inflection point. Companies are rethinking what support infrastructure should look like in an AI-native world, and we're building the answer. Our customers are some of the most technically sophisticated teams out there, and that makes the work interesting.

You'll have real ownership, a short path to product and engineering, and the chance to build this function from the ground up. As our Solutions Engineer, you'll own the technical side of every strategic deal. You'll sit alongside our Account Executives and CSMs to help pre and post-sale demonstrate the value of Plain through the entire customer lifecycle, from discovery call to customer deployment.

You'll also be a direct line between prospects and our product team. The patterns you spot in evaluations, the questions that keep coming up, and the features that close or lose deals will all shape what we build next.

Who We're Looking For

This is a great fit if you are a builder at heart, capable of educating a technical buyer on how Plain works in real time while being equally excited to help them customize Plain to their own workflows. You're scrappy and creative, wanting to fully understand and solve a prospect's pain points before sharing feedback with engineering.

You are technically strong, understanding APIs, logs, SQL, webhooks, and how systems work under the hood. You communicate concisely and effectively, able to explain complex concepts to both technical and non-technical buyers. Most importantly, you are excited by working somewhere small where your work is visible and your impact is real.

This won't be the right role if you prefer a large, structured SE org with defined playbooks, or if you need everything figured out before you can operate confidently. There are no playbooks here yet – this is an opportunity to build them yourself. You must be energized by the idea of being the first person in this function at a company that's still being built.

Hiring Process

I'm Phil, Head of Sales at Plain, and the hiring manager for this role. You'd be joining as a partner to the sales team while working closely with our Engineering team to become the technical driver of our most important deals.