Engagement Manager

About the Company

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

We're growing fast and hiring the talent to match, with open roles for Implementation Consultants and Analysts in Montreal and Toronto, Canada, or Raleigh, North Carolina.

About the Role

The Engagement Manager serves as the primary bridge between MaintainX's sales and delivery teams, ensuring that enterprise clients fully understand what to expect from our implementation and onboarding process. This role is critical in setting the foundation for a successful partnership by clearly communicating MaintainX's approach, methodologies, and timelines while instilling confidence in the quality and reliability of our services.

From the first client interaction through project completion, the Engagement Manager ensures that expectations are aligned, risks are mitigated early, and customers experience a smooth, transparent journey from contract to go-live. You will partner with the sales team during the presales process to represent MaintainX's professional services organization and explain our client onboarding methodology. Once a customer commits to moving forward, you will lead the transition from sales to implementation, serving as a trusted advisor and single point of accountability.

Throughout the engagement, you will monitor delivery progress, facilitate communication between MaintainX teams and the customer, and proactively manage any changes or challenges that may arise. Your focus is on creating a positive, predictable experience that builds trust and positions MaintainX as a long-term strategic partner.

Our Culture

We believe in meritocracy, where ideas and effort are publicly celebrated. You'll work alongside folks across the globe that reflect the MaintainX values: Smart, Humble, Optimist.

Equal Opportunity

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.