Financial Clearance Call Center Rep-Remote-Supplemental/PRN
Not Disclosed•Full-TimeRemote
location_on5359, West Frontage Road Northwest, Rochester, Olmsted County, Minnesota, 55901, United States
About the Role
The Financial Clearance Call Center Representative (FCCCR) serves as a critical bridge between patients and the healthcare system, managing exception-based pre-registration and registration activities across inpatient admissions, outpatient visits, emergency departments, and clinics. This role exists to ensure financial clarity and operational efficiency before a patient arrives, resolving missing registration items, authorization form recoveries, and coverage or guarantor issues through work queues, internal messages, and direct communication.
In this position, you will receive call transfers from Appointment Schedulers and assist patients with financial inquiries, including charge estimates, preservice payments (co-pays, co-insurance, deposits), and insurance coverage details. You will also proactively place outbound calls to patients, providers, and insurance companies to resolve financial questions prior to or following appointments. Success in this role requires adherence to quality assurance guidelines and productivity standards while navigating a complex, patient-centered environment with a high degree of self-motivation and attention to detail.
Work location
Work model: Remote
5359, West Frontage Road Northwest, Rochester, Olmsted County, Minnesota, 55901, United States
Rochester, Minnesota
Key Responsibilities
- check_circleResolve missing registration items via work queues, messages, and phone calls
- check_circleManage authorization form recovery and coverage issues for patients and departments
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Similar Job Opportunities
Skills, education and keywords
Skills: Epic Rc/emr, Hfma Certification.
Education: High School Diploma or GED with 2+ years experience; Bachelor's degree required.
Frequently asked questions about Financial Clearance Call Center Rep-Remote-Supplemental/PRN at Mayo Clinic
What does a Financial Clearance Call Center Rep-Remote-Supplemental/PRN at Mayo Clinic do?expand_more
In this Financial Clearance Call Center Rep-Remote-Supplemental/PRN at Mayo Clinic role, you will resolve missing registration items via work queues, messages, and phone calls; manage authorization form recovery and coverage issues for patients and departments; adhere to quality assurance guidelines and established productivity standards; and place outbound calls to patients, providers, and insurance companies to resolve financial inquiries.
What are the requirements for this Financial Clearance Call Center Rep-Remote-Supplemental/PRN role?expand_more
Mayo Clinic is looking for candidates who meet the following requirements: High School Diploma or GED and 2+ years of relevant experience; OR Bachelor's degree; Ability to read and communicate effectively; Basic computer/keyboarding skills; Intermediate mathematic competency; and Good written and verbal communication skills.
Where is the Financial Clearance Call Center Rep-Remote-Supplemental/PRN role at Mayo Clinic located?expand_more
Financial Clearance Call Center Rep-Remote-Supplemental/PRN at Mayo Clinic is based in 5359, West Frontage Road Northwest, Rochester, Olmsted County, Minnesota, 55901, United States. This is a remote role.