
This temporary remote role serves as a Workforce Services Supervisor within the FEMA disaster relief team at Maximus. The position involves leading a team of analysts to manage workforce planning, scheduling, and performance tracking for critical customer service operations. Key responsibilities include creating monitoring schedules, analyzing call volume trends to adjust staffing, maintaining performance scorecards, and providing coaching and mentorship to ensure service level agreements are met. The role appeals to candidates seeking to support survivors of natural disasters in a mission-driven environment. It offers the opportunity to work with specialized workforce management tools and develop leadership skills while contributing to federal emergency response efforts. The position requires US citizenship and the ability to pass a federal clearance, with flexible shift availability between 6:30 AM and 2:30 AM EST.


















