Supervisor - Workforce Plan (Remote and Temporary)

About the Role

Maximus is seeking a Workforce Services Supervisor to provide front-line leadership to a team of Workforce Analysts. In this capacity, you will drive program objectives and ensure adherence to customer service level agreements while supporting survivors of natural disasters. The role demands a high degree of flexibility, as the FEMA team must remain available to assist those in need at all times.

This is a temporary, remote position requiring US Citizenship and the ability to pass a Federal Government clearance. You will work an eight-hour shift, five days a week, with availability spanning 6:30 AM to 2:30 AM EST, including weekends. Maximus will provide the necessary equipment for this role.

Home Office Requirements

To ensure seamless operations, candidates must permanently reside in the Continental US and maintain a private, secure work area with adequate power. A reliable internet connection is critical, requiring a minimum speed of 25 Mbps (50 Mbps for shared connectivity) and an upload speed of at least 5 Mbps. Connectivity must be established via a Category 5 or 6 ethernet patch cable to the home router. Additionally, a smartphone is required to log into Maximus systems.

Hiring Process & Application

Candidates must be proficient in Genesys and MS Excel. For those requiring assistance during any phase of the employment process due to a disability, medical condition, or impairment, Maximus provides reasonable accommodations. Please contact People Operations at applicantaccom@maximus.com for support with job postings, assessments, or interviews.

Equal Opportunity Employer

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.

Compensation & Benefits

Maximus compensation is determined by various factors including job location, education, training, experience, and market value. Annual salary is one component of a total compensation package that may include short- and long-term incentives and program-specific awards. The company also provides a variety of benefits, including health insurance, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. Maximus will not use an applicant's salary history in determining compensation and will comply with all regulatory minimum wage rates.