Sales Administrator (Remote)
Not Disclosed•Full-TimeOn-site
location_onGranchina, Calle Guayama, 00917, United States
About Cengage Work
At Cengage, we believe in the power and joy of learning. Our employees have a direct impact in helping students around the world discover this potential. We are bonded by a shared purpose: driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Cengage Work specifically helps learners gain the skills they need to succeed in today's job market. Through flexible, affordable online courses and career-focused training programs, we support individuals, institutions, and employers in preparing for high-demand fields like allied health, cybersecurity, manufacturing, skilled trades, and beauty education. With partnerships across thousands of institutions and a leading position in career and technical education, the business expands access to non-degree credentials and delivers practical, job-ready outcomes for learners at every stage of their career journey.
Our Culture
Our business is driven by a strong culture that values inclusion, engagement, and discovery. We recognize that creating an inclusive workplace is essential to the success of our company, our learners, and our individual well-being. We strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. These priorities are achieved through programs, benefits, and initiatives integrated into the fabric of how we work every day.
About the Role
The Sales Administrator serves as a vital support pillar for the Sales Operations and Partner Success team, as well as various sales channels. This role is designed to improve productivity, effectiveness, and efficiency across the department. You will act as a central communication hub, interacting with internal team members at all levels to establish and build strong working relationships. Your work ensures that the administrative backbone of the sales organization runs smoothly, allowing the team to focus on driving growth and partner success.
Hiring Process & Application
Cengage is committed to working with broad talent pools to attract and hire the strongest and most qualified individuals. All job applicants are considered regardless of any classification protected by applicable federal, state, provincial, or local laws. We are also committed to providing reasonable accommodations for qualified individuals with disabilities, including during the job application process. If you require reasonable accommodation, please contact us at accommodations.ta@cengage.com.
Security Warning: Be aware that there has been an increase in targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf of Cengage Group to obtain personal information. Cengage will always interview candidates via live in-person meetings, phone calls, and video calls before an offer is extended. Please verify that all communication is coming from an @cengage.com email address.
Work location
Work model: On-site
Granchina, Calle Guayama, 00917, United States
Key Responsibilities
- check_circleHandle ticket creation and monitoring for CRM changes and improvements
- check_circleSubmit new user license requests including profiles and permissions
- check_circleCreate and manage sales documentation and lead monthly sales calls
- check_circleCoordinate logistical planning for sales summits and deck development
- check_circleProcess new hire hardware and system requests
- check_circleAdd and update content in the partner knowledge base
- check_circlePerform user acceptance testing for CRM functionality and record reviews
- check_circleDevelop and distribute monthly sales newsletter communications
- check_circleAssist with high-volume data entry tasks
- check_circleManage data hygiene by merging and deleting records and coordinating retention processes
Requirements
- verified3+ years in customer service or sales support
- verified2+ years CRM experience (Salesforce preferred)
- verifiedMicrosoft Word, Excel, PowerPoint, Outlook
- verifiedIntermediate to advanced computer skills
Nice to Have
Experience with case/ticket management software
Similar Job Opportunities
Frequently asked questions about Sales Administrator (Remote) at Cengage
What does a Sales Administrator (Remote) at Cengage do?expand_more
Day-to-day, the Sales Administrator (Remote) at Cengage will handle ticket creation and monitoring for crm changes and improvements; submit new user license requests including profiles and permissions; create and manage sales documentation and lead monthly sales calls; and coordinate logistical planning for sales summits and deck development.
What are the requirements for this Sales Administrator (Remote) role?expand_more
Cengage is looking for candidates who meet the following requirements: 3+ years in customer service or sales support; 2+ years CRM experience (Salesforce preferred); Microsoft Word, Excel, PowerPoint, Outlook; and Intermediate to advanced computer skills.
Where is the Sales Administrator (Remote) role at Cengage located?expand_more
Sales Administrator (Remote) at Cengage is based in Granchina, Calle Guayama, 00917, United States. This is a on-site role.
Is this Sales Administrator (Remote) job remote, hybrid, or on-site?expand_more
Cengage has listed this Sales Administrator (Remote) role as on-site.
How much experience is required for this Sales Administrator (Remote) role?expand_more
Sales Administrator (Remote) at Cengage typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Sales Administrator (Remote) role at Cengage?expand_more
Key skills for Sales Administrator (Remote) at Cengage include CRM; Salesforce; Microsoft Word; Excel; Powerpoint; Outlook; and Case/ticket Management Software.
What category does the Sales Administrator (Remote) role belong to?expand_more
Sales Administrator (Remote) at Cengage is part of the admin job category on Recrutus.
About Cengage
Cengage Learning, a Boston-based edtech company, delivers educational solutions to learners, educators, and institutions in over 100 countries. The company’s digital platforms serve approximately 16 million users across higher education, K-12, workforce training, and English language learning sectors. By integrating authoritative educational content with artificial intelligence-driven analytics and scalable technology, Cengage connects academic instruction to professional outcomes. Its tools aim to enhance learning effectiveness at every stage of educational and career development. The organization emphasizes innovation in digital learning ecosystems to address evolving needs in global education markets.
Browse more roles: All Cengage jobs, admin jobs on Recrutus.