
This role serves as a Claims Change Readiness Manager within the Consumer and Small Business Claims organization at Bank of America, acting as a strategic liaison between business leaders and execution partners. The position focuses on driving enterprise-wide transformation initiatives by defining, executing, and monitoring strategic processes that enhance operational efficiency and client experience. Key responsibilities include leading complex change readiness planning, simplifying claims workflows through platform consolidation, and collaborating cross-functionally to prepare associates for new technologies and processes. The role appeals to professionals seeking to make a tangible impact in a culture that values inclusive growth, resilience, and continuous improvement. While the position supports an in-office environment to foster collaboration, it offers opportunities for career development and the chance to shape strategic outcomes in a dynamic financial services setting.











