
This executive role leads digital and mail contact strategy for a global collections team at a major financial services firm. The position involves developing data-driven strategies for mobile, email, text, and letter channels to optimize consumer collections performance while ensuring strict regulatory compliance. Key responsibilities include managing a team of analysts, implementing next-generation communication technologies like AI-driven personalization, and collaborating with cross-functional partners to enhance customer engagement and operational efficiency. The role offers a hybrid work arrangement with flexibility to work from home or a nearby hub, providing opportunities to shape the future of customer communications in a collaborative, inclusive culture focused on innovation and professional growth.




