VP, Collections Digital & Mail Contact Strategy Leader
Not Disclosed•Full-TimeHybrid
location_on5612, SMU Boulevard, University Crossing PID, Dallas, Dallas County, Texas, 75275, United States
About the Team
At Synchrony, we are building a future where everyone can belong, connect, and turn ideals into action. Our culture is inclusive, valuing individual skills and voices, with over 50% of our workforce engaged in Employee Resource Groups that foster community and growth. We are committed to an award-winning environment where diverse backgrounds are celebrated.
About the Role
The VP, Collections Digital and Letter Contact Strategy leads the development of data-driven contact strategies for Synchrony's digital and letter channels. This role is pivotal in maximizing collections performance while ensuring strict regulatory compliance and operational risk management. You will oversee a global team of strategy analysts, leveraging advanced analytics and statistical methods to optimize outcomes for secured and unsecured consumer portfolios.
In this position, you will partner closely with Collections & Recovery Strategy, Operations, IT, Finance, and second-line defense teams to deliver top-tier results. Your day-to-day involves mapping customer journeys for written communications, championing next-generation technologies like mobile app communications and RCS, and utilizing generative AI to personalize customer interactions. You will drive automation initiatives to enhance efficiency and ensure robust governance across all strategy processes.
Our Way of Working
We offer flexibility, allowing you to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub for in-person engagement activities, including regular business meetings, training, and culture events.
Hiring Process & Application
Legal authorization to work in the U.S. is required for this position; we will not sponsor individuals for employment visas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If you require a reasonable accommodation to apply for a job or to perform your job, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm Monday to Friday, Central Standard Time). Representatives can discuss specific situations regarding the application process or work procedures.
Work location
Work model: Hybrid
5612, SMU Boulevard, University Crossing PID, Dallas, Dallas County, Texas, 75275, United States
Similar Job Opportunities
Skills, education and keywords
Skills: Sas, SQL, Python, R, Microsoft Office, Word, Excel, Powerpoint, Outlook, Generative Ai.
Education: Bachelor's degree or 12+ years of experience; Master's degree preferred.
Frequently asked questions about VP, Collections Digital & Mail Contact Strategy Leader at Synchrony
What does a VP, Collections Digital & Mail Contact Strategy Leader at Synchrony do?expand_more
A VP, Collections Digital & Mail Contact Strategy Leader at Synchrony is responsible for the following: Manage global team of strategy analysts to drive superior business outcomes; Utilize generative AI and predictive analytics to personalize customer communications and strategies; Drive automation and process excellence initiatives to enhance operational efficiency; and Ensure robust governance, controls, and monitoring are in place for Non-Model Tools and strategies.
What are the requirements for this VP, Collections Digital & Mail Contact Strategy Leader role?expand_more
Synchrony is looking for candidates who meet the following requirements: Bachelor's degree with 8+ years strategy/analytics/credit risk experience or 12+ years without degree; 3+ years people management experience; Advanced proficiency in SAS, SQL, Python/R; Legal authorization to work in the U.S.; Must be 18 years or older; and High school diploma or equivalent.
Where is the VP, Collections Digital & Mail Contact Strategy Leader role at Synchrony located?expand_more
VP, Collections Digital & Mail Contact Strategy Leader at Synchrony is based in 5612, SMU Boulevard, University Crossing PID, Dallas, Dallas County, Texas, 75275, United States. This is a hybrid role.