VP, Collections Digital & Mail Contact Strategy Leader
Not Disclosed•Full-TimeHybrid
location_onNYU Paulson Center, 181, Mercer Street, University Village, Manhattan, New York County, New York, 10012, United States
About the Role
The VP, Collections Digital and Letter Contact Strategy leads the development of data-driven contact strategies for Synchrony's digital channels (mobile app, email, text) and letter communications. This role is pivotal in maximizing collections performance while ensuring strict regulatory compliance and operational risk management. You will oversee a global team of three strategy analysts, driving superior business outcomes through advanced analytics, statistical methods, and deep domain expertise.
In this position, you will partner closely with Collections & Recovery Strategy, Operations, IT, Finance, and second-line defense teams (including Legal, Compliance, and Fair Lending) to deliver top-tier results. The role involves championing next-generation communication technologies, such as mobile app communications and RCS, and leveraging generative AI to personalize customer interactions and enhance predictive analytics.
Our Way of Working
At Synchrony, we are proud to offer flexibility. Our way of working allows you the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities, such as regular business or team meetings, training, and culture events.
Our Culture and Commitment
When you join us, you become part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we are building a future where everyone can belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
We are proud to have an award-winning culture for all. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Application and Accommodation
If you require a reasonable accommodation to apply for a job or to perform your job due to a disability, please let us know. Examples include changes to the application process, alternate document formats, or specialized equipment. If you need special accommodations, please call our Career Support Line at 1-866-301-5627 (8am – 5pm Monday to Friday, Central Standard Time).
Legal authorization to work in the U.S. is required for this position. We will not sponsor individuals for employment visas, now or in the future.
Work location
Work model: Hybrid
NYU Paulson Center, 181, Mercer Street, University Village, Manhattan, New York County, New York, 10012, United States
New York, New York
Key Responsibilities
- check_circleManage global team of strategy analysts to drive superior business outcomes
- check_circleUtilize generative AI and predictive analytics to personalize customer communications and strategies
- check_circleDrive automation and process excellence initiatives to enhance operational efficiency
- check_circleEnsure robust governance, controls, and monitoring are in place for Non-Model Tools and strategies
- check_circleAnalyze customer journeys and develop new creatives to improve engagement for written communications
- check_circleLead development and optimization of collections contact strategies for digital and letter channels
- check_circlePartner with Compliance and Legal to assess regulatory gaps and implement necessary changes
- check_circleChampion adoption of next-generation communication technologies like mobile app messages and RCS
Requirements
- verifiedBachelor's degree with 8+ years strategy/analytics/credit risk experience or 12+ years without degree
- verified3+ years direct people management experience
- verifiedAdvanced proficiency with SAS, SQL, Python/R
- verifiedLegal authorization to work in the U.S.
- verifiedAbility to travel for business
- verifiedMust be 18 years or older
- verifiedHigh school diploma or equivalent
- verifiedWillingness to take drug test, background investigation, and submit fingerprints
- verifiedAbility to satisfy Section 19 of the Federal Deposit Insurance Act
Nice to Have
Master's degree in Business administration or quantitative field. Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams.
Benefits & Perks
check_circleFlexible work options with remote work near hubs or office access
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Skills, education and keywords
Skills: Sas, SQL, Python, R, Microsoft Office, Word, Excel, Powerpoint, Outlook, Generative Ai.
Education: Bachelor's degree required with 8+ years experience, or 12+ years without degree; Master's degree in Business administration or quantitative field preferred; High school diploma or equivalent required for eligibility.
Frequently asked questions about VP, Collections Digital & Mail Contact Strategy Leader at Synchrony
What does a VP, Collections Digital & Mail Contact Strategy Leader at Synchrony do?expand_more
A VP, Collections Digital & Mail Contact Strategy Leader at Synchrony is responsible for the following: Manage global team of strategy analysts to drive superior business outcomes; Utilize generative AI and predictive analytics to personalize customer communications and strategies; Drive automation and process excellence initiatives to enhance operational efficiency; and Ensure robust governance, controls, and monitoring are in place for Non-Model Tools and strategies.
What are the requirements for this VP, Collections Digital & Mail Contact Strategy Leader role?expand_more
To qualify for the VP, Collections Digital & Mail Contact Strategy Leader at Synchrony position, applicants should have: Bachelor's degree with 8+ years strategy/analytics/credit risk experience or 12+ years without degree; 3+ years direct people management experience; Advanced proficiency with SAS, SQL, Python/R; Legal authorization to work in the U.S.; Ability to travel for business; and Must be 18 years or older.
Where is the VP, Collections Digital & Mail Contact Strategy Leader role at Synchrony located?expand_more
VP, Collections Digital & Mail Contact Strategy Leader at Synchrony is based in NYU Paulson Center, 181, Mercer Street, University Village, Manhattan, New York County, New York, 10012, United States. This is a hybrid role.
Is this VP, Collections Digital & Mail Contact Strategy Leader job remote, hybrid, or on-site?expand_more
Synchrony has listed this VP, Collections Digital & Mail Contact Strategy Leader role as hybrid.
How much experience is required for this VP, Collections Digital & Mail Contact Strategy Leader role?expand_more
VP, Collections Digital & Mail Contact Strategy Leader at Synchrony typically requires 8+ years of relevant experience at the executive level.
What skills do you need for the VP, Collections Digital & Mail Contact Strategy Leader role at Synchrony?expand_more
Key skills for VP, Collections Digital & Mail Contact Strategy Leader at Synchrony include Sas; SQL; Python; R; Microsoft Office; Word; Excel; and Powerpoint.
What education is required for VP, Collections Digital & Mail Contact Strategy Leader at Synchrony?expand_more
Educational requirements for this role: Bachelor's degree required with 8+ years experience, or 12+ years without degree; Master's degree in Business administration or quantitative field preferred; and High school diploma or equivalent required for eligibility.
What category does the VP, Collections Digital & Mail Contact Strategy Leader role belong to?expand_more
VP, Collections Digital & Mail Contact Strategy Leader at Synchrony is part of the accounting & finance job category on Recrutus.