
The VP, Collections Digital & Mail Contact Strategy Leader role oversees the development of data-driven contact strategies for digital and letter channels within a global consumer lending team. Key responsibilities include managing a team of analysts, designing customer engagement journeys for mobile and email communications, and implementing next-generation technologies like AI and text-to-pay solutions. The position requires close collaboration with legal, compliance, and IT departments to ensure regulatory adherence while optimizing collections performance. This opportunity appeals to candidates seeking to lead innovation in financial services within an inclusive culture that values diverse perspectives. The role offers a hybrid work arrangement with flexibility to work from home near a hub, requiring occasional travel for business engagements.


