
This temp-to-hire Contact Center Representative role at Aqua, an Essential Utilities company, serves as the primary point of contact for customers across eight states. The position involves managing high-volume inbound calls to resolve inquiries regarding billing, service outages, and water quality concerns while striving for one-call resolution. Key responsibilities include de-escalating challenging interactions, accurately documenting interactions in internal systems, and leveraging tools to provide empathetic and efficient solutions. The role appeals to those seeking a career with a mission to protect natural resources and improve community quality of life. It offers a comprehensive six-week training program, a collaborative team culture, and the opportunity to convert to full-time employment with access to extensive benefits and growth opportunities. The position requires availability for weekday shifts within standard business hours.

















