Contact Center Representative (Temp to Hire)

About Aqua and Essential Utilities

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

About the Role

Are you someone who enjoys helping people and solving problems? We are hiring Contact Center Representatives on a temp to hire basis for our 7/13 training class. We are looking for solution-oriented professionals who can listen effectively and create positive and empathetic customer experiences in a timely fashion!

The Contact Center Representative serves as the first point of contact for customers, delivering personalized support with a focus on one‑call resolution. The role involves handling inbound customer calls in a fast‑paced, high-call-volume environment and resolving inquiries related to billing, collections, move‑in/move‑out requests, service outages, emergency situations, and water and wastewater quality concerns.

We provide thorough training to support your success. Upon conversion to full time employment, Aqua provides a wide-ranging benefits package including medical, prescription, dental and vision coverage, paid time off, 401(k), Employee Stock Purchase Plan, life insurance, voluntary benefits, as well as health and wellness programs.

Training and Early Employment Expectations

Attendance is a requirement throughout the entire training course and will be monitored after training to ensure continued compliance. Training is six weeks in duration. Whenever possible, schedule appointments before training begins or outside of assigned work hours. Proactive communication with a supervisor or instructor is expected if issues arise. You must be able to maintain full focus during training and while taking calls throughout the scheduled workday.

Equal Opportunity and Hiring Integrity

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, pregnancy, physical or mental disability, covered-veteran status, genetic information, sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law. Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to: Family members cannot result in a supervisor/subordinate reporting relationship, and family members cannot work in the same department.