Bilingual Customer Service Specialist
Not Disclosed•Full-TimeOn-site
location_onNoDo, Omaha, Douglas County, Nebraska, 68102, United States
About Amber Specialty Pharmacy
At Amber Specialty Pharmacy, our commitment to patient care is unmatched. We offer a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions. Join us in our mission to provide exceptional patient care.
About the Role
As a Patient Care Specialist, you will be the vital link between our pharmacy operations and the patients we serve. In this role, you will manage day-to-day customer service activities, handling inbound and outbound calls to support assigned clients. Your day will involve conducting prescription refill reminders, facilitating patient-to-pharmacist consultations, and assisting with patient enrollment and specific needs.
You will utilize your bilingual skills to communicate effectively with providers, patients, and other stakeholders, ensuring that language barriers do not hinder access to care. Working closely with the Customer Care Center Manager and pharmacy operations team, you will help improve the customer experience and ensure the timely and accurate fulfillment of patient requests.
Hiring Process
Candidates must be able to pass a post-offer, pre-employment drug test, background check, and health screening (if applicable) as allowed by state, federal, local ordinance, statutes, and licensing/accreditation requirements.
Apply now to join our team and contribute to our mission of exceptional patient care.
Work location
Work model: On-site
NoDo, Omaha, Douglas County, Nebraska, 68102, United States
Omaha, Nebraska
Key Responsibilities
- check_circleConduct inbound and outbound patient phone calls
- check_circleFacilitate patient-to-pharmacist consultations
- check_circleProcess prescription refill reminder calls
- check_circleDocument patient interactions and maintain client records
- check_circleMonitor and process orders received via website and from clients
- check_circleSupport pharmacy operations to ensure timely order fulfillment
- check_circleUtilize bilingual skills to communicate with patients and providers
- check_circleIdentify and report call exceptions to direct supervisor
- check_circleAssist patients with needs, requests, and problem resolution
Requirements
- verifiedHigh school diploma or equivalent
- verifiedHIPAA trained or ability to protect confidential patient information
- verifiedFluent in speaking, reading, and writing a second language
- verifiedWorking knowledge of the healthcare industry
- verifiedPass pre-employment drug test and background check
Benefits & Perks
check_circleSix paid holidayscheck_circleBilingual Pay for passing proficiency test
Similar Job Opportunities
Skills, education and keywords
Skills: Bilingual, Hipaa, MS Excel, Word, Outlook, Salesforce, CPR+, Skype.
Education: High school diploma or equivalent required.
Frequently asked questions about Bilingual Customer Service Specialist at Amber Specialty Pharmacy
What does a Bilingual Customer Service Specialist at Amber Specialty Pharmacy do?expand_more
In this Bilingual Customer Service Specialist at Amber Specialty Pharmacy role, you will conduct inbound and outbound patient phone calls; facilitate patient-to-pharmacist consultations; process prescription refill reminder calls; and document patient interactions and maintain client records.
What are the requirements for this Bilingual Customer Service Specialist role?expand_more
To qualify for the Bilingual Customer Service Specialist at Amber Specialty Pharmacy position, applicants should have: High school diploma or equivalent; HIPAA trained or ability to protect confidential patient information; Fluent in speaking, reading, and writing a second language; Working knowledge of the healthcare industry; and Pass pre-employment drug test and background check.
Where is the Bilingual Customer Service Specialist role at Amber Specialty Pharmacy located?expand_more
Bilingual Customer Service Specialist at Amber Specialty Pharmacy is based in NoDo, Omaha, Douglas County, Nebraska, 68102, United States. This is a on-site role.
Is this Bilingual Customer Service Specialist job remote, hybrid, or on-site?expand_more
Amber Specialty Pharmacy has listed this Bilingual Customer Service Specialist role as on-site.
How much experience is required for this Bilingual Customer Service Specialist role?expand_more
Candidates for Bilingual Customer Service Specialist at Amber Specialty Pharmacy should have mid level.
What skills do you need for the Bilingual Customer Service Specialist role at Amber Specialty Pharmacy?expand_more
Key skills for Bilingual Customer Service Specialist at Amber Specialty Pharmacy include Bilingual; Hipaa; MS Excel; Word; Outlook; Salesforce; CPR+; and Skype.
What education is required for Bilingual Customer Service Specialist at Amber Specialty Pharmacy?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Bilingual Customer Service Specialist role belong to?expand_more
Bilingual Customer Service Specialist at Amber Specialty Pharmacy is part of the customer services job category on Recrutus.
About Amber Specialty Pharmacy
Amber Specialty Pharmacy operates within the pharmaceutical manufacturing and specialty care sector, headquartered in Omaha, Nebraska. As a subsidiary of Hy-Vee, this organization functions as a specialized provider focused on delivering comprehensive medication management solutions across the United States. The company serves patients in all 50 states and Puerto Rico, maintaining a broad geographic footprint that supports diverse healthcare needs.
The organization manages a wide range of chronic, rare, and orphan conditions, including organ transplant care, hepatitis, oncology, bleeding disorders, Crohn's disease, HIV/AIDS, immunodeficiency disorders, multiple sclerosis, and psoriasis. Their operational model emphasizes responsive communication and rapid dispensing capabilities to address the complex requirements of these patient populations.
Founded on the principle that every individual deserves respect and dignity, Amber Specialty Pharmacy integrates these values into both patient care and employee relations. The company focuses on specialized program practices designed to handle the multifaceted aspects of patient health, ensuring that specific medical needs are met with precision and care throughout the treatment journey.
Browse more roles: All Amber Specialty Pharmacy jobs, customer services jobs on Recrutus.