This full-time in-office role within the Operations department supports Amber Specialty Pharmacy by delivering patient care services to individuals with complex conditions. The position involves managing inbound and outbound calls, conducting prescription refill reminders, and facilitating consultations between patients and pharmacists. Key responsibilities include documenting patient interactions, resolving inquiries using problem-solving skills, and coordinating order fulfillment while utilizing bilingual proficiency to communicate with diverse clients. The role offers the appeal of contributing to a mission-driven environment focused on improving patient outcomes. It requires a high school diploma, healthcare industry knowledge, and HIPAA training, with a schedule consisting of rotating shifts Monday through Saturday.